Troubleshooting Resources

Having trouble connecting to Library resources or accessing Library materials? Please read below for some common problems and their solutions.
  • The Library uses EZProxy to provide access to most of our electronic resources (e.g. article databases, ebooks, streaming videos). Sometimes EZProxy will fail to connect you due to settings on an individual computer or computer network. If you are trying to access one of our resources from a location with heavy internet security (such as a hospital or business), there is a good chance that EZProxy will be blocked. Please contact Jeff Grossman at 970-248-1520 or the IT HelpDesk for possible alternatives.
  • If you are using a home or mobile computer, try lowering your security settings or temporarily disabling your firewall. This may allow EZProxy to connect. If this fails, please contact Jeff Grossman at 970-248-1520 or the IT HelpDesk for possible alternatives.
  • MAVzone may interfere with off-campus access to OneSearch (Ebsco Discovery Service). Best solution - conduct a OneSearch search before logging into MAVzone; both will continue to work once logged in. Alternate solution - log out of MAVzone, then open a Private Window (Firefox) or Incognito Window (Chrome), search OneSearch using this window, and then return to MAVzone.

We highly recommend using the latest version of either Chrome or Firefox for all Library resources. Some functionality (accessing or opening certain resources) is lost with other browsers:

  • Internet Explorer - only use Internet Explorer if it is your only option. IE has known issues with Ebsco Discovery Service (our main search), as well as some problems with particular Ebsco and Gale databases.
  • Safari - Safari is generally good with Library databases, but you may have trouble with PDF files. The Chrome browser is a reliable alternative.
Because the Library's resources are web-based, almost any operating system that will run a current web browser will browse the Library pages and resources. Especially large documents or those which require plugins may present problems. See the plugins section below.

The most commonly used plugin for Library resources is Adobe Acrobat. If you have trouble retrieving a PDF file from the Library pages or one of our database, please check to see if the version of Acrobat is current. If it is current, saving the document to your hard drive or device and then opening it with Acrobat will usually solve the problem.

Flash, QuickTime, Quicksilver, and Shockwave are all used by various databases and may cause problems when you try to view an animation.  If this happens, first try a different browser (eg. switch from Safari to Chrome), then check to see if the plugin is up to date.

Don't see a solution to your problem above? Please complete the Trouble Reporting Form below, and someone will get back to you as soon as possible.