Get Started: Faculty/Staff: Technology Resources

Every semester, approximately at the midpoint, department heads will be prompted to submit new/updated/deleted software requests to the IT Department for the upcoming semester. Be sure to convey your requests to your department head in time to prepare for the upcoming semester. Click the link below to open a PDF that details current software installed in computer labs and classrooms at CMU, WCCC, and CMU Montrose:

Current Software Installed in Classrooms/Computer Labs

Colorado Mesa University's online learning management system is Desire 2 Learn (D2L). You can upload files to D2L for students to access from any computer. You can also maintain an online roster and gradebook through this system, and many other features. The online environment for your course is called a "course shell." Course shells are created automatically each semester for all classes.  Questions regarding D2L should be directed to distanceed@coloradomesa.edu.

Web Help Desk (WHD) is CMU's online work order tool for technology related issues. In addition to creating a work order request to resolve your issue, WHD also offers an FAQ self-service resource offering potential answers to your issue.

To access the FAQ feature, click Web Help Desk FAQs.

Once you are on the Help Request page, click the FAQs button in the toolbar. Then click the Search button and all current FAQs will be listed. To filter the list, use the Category drop-down list, and or the Contains and FAQ# box to help narrow down your search.

Network Storage

All CMU faculty and staff have access to OneDrive for Business, for your personal storage, as well as several CMU hosted network drives. Always save your work to OneDrive or a network drive; never save to your local hard drive. Only your OneDrive folder and network drives are backed up. When off campus, you can use the OneDrive app to access files stored there and you can use the MY FILES app to access network drives. Both apps are available through MAVzone. A detailed description of the different drives appears below.

OneDrive for Business

OneDrive for Business is a secure, cloud storage option, available to University employees providing an excellent platform for easily storing and accessing files that may need to be accessed remotely. Special projects, work documents and research are good candidates for OneDrive for Business storage. OneDrive for Business is not a replacement for network storage locations such as the F: and R: drives, but it is a great replacement for portable storage such as thumb drives and portable hard drives.

OneDrive for Business storage is much more robust and flexible for all of your file management needs. With it, you have access from any Internet connected device, the ability to share files with other users, significantly greater storage capacity, and the ability to create Word, Excel, and PowerPoint files directly from a web browser. 

Your Home Directory (F: Drive)

Your Home Directory was originally created for you to store your personal academic work. You are the only person who has access to this drive; it is not shared with anyone else. Work you store on your Home Directory is backed up nightly. It is safer to store your work here than on other media such as a thumb or flash drive. If you run out of storage space, call the IT Help Desk at 970.248.2111 to request additional storage space.  Except for legacy software that cannot communicate to cloud based storage and only understands drive letters, consider using OneDrive as your main storage location for all work related files.  Storage capacity is greater, OneDrive works directly with Office 365, and access is much easier off campus.

The Courses Directory (K: Drive)

As a faculty member, you can ask students to submit assignments electronically by saving or uploading them to the Courses Directory. Folders are not automatically created, you must create them following the steps below.

  1. Login into MAVzone.
  2. Select Applications from the Navigation Bar.
  3. Find and click the application MAVnet Self-Service.  The CMU Network Self Service page will appear. 
  4. In the navigation bar on this page, click Course Folders
  5. A list of your courses will appear.  For those you want course folders, select the check box in the Course Folder column.  When finished, click the Add Folders button.  The folders will then be created within approximately 30 minutes.

The Courses Directory has folders named by course, section, and CRN. For example, If you have requested a folder for your CSCI-100 Section 3 course, you will find a K:\CSCI100\003-41234\ folder on the Courses Directory. Students will see a K:\CSCI100\003-41324\Students\studentusername folder to which they can submit assignments. Each student can only see their own folder, but you can see all of your students folders.  There is also a Share folder for you to place files that you want to share with students.  This folder is read only so they would need to copy a file into their own folder in order to make changes.  Course folders are deleted at the end of each semester, so do not use the Courses Directory for permanent file storage.

The Share Directory (R: Drive)

The Share Directory is typically used by employees of Departments to share files. New folders in the Share Directory must be requested by calling the IT Help Desk at 970.248.2111. Access to Share Directories folders is controlled by network security. To save network resources and make sure information is not lost when employees leave the University, IT recommends saving files to the Share Directory instead of attaching them to email or storing on the Home Directory.

 

You can create a personal web page available for anyone on the Internet to view. Your Home Directory contains a folder named public_html. Create html pages containing information for your personal web site and copy them to that folder. The URL for your personal web site will be http://www.coloradomesa.edu/~yourloginname. Remember, information you publish on your personal website is available for viewing by anyone on the Internet.  If for any reason you don't have a folder called public_html, submit a Help Desk ticket requesting creation of this folder.

Each floor of the library has a high tech scanning system known as a Knowledge Imaging Center, KIC for short.  These are walk up systems that produce extremely high resolution scans of any printed material from books, magazines and journals.  Using a "two up" process you can lay out any two pages of a book and the system will analyze the single image and produce two separate images, one for each page, in about 5 seconds.  The system will automatically remove black edges and straighten up content before creating the output file(s).  Output of the images can be saved to a jump drive, emailed, or saved to your mobile device.  The system can output files in several different formats including JPG, PNG, TIFF, or searchable PDF.

Panopto Logo

Panopto is an easy-to-use tool for lecture capture or for recording content to be used by students either inside or outside the classroom. The software is available for use in campus classroom   ms, which now have webcams installed at the instructor stations. It can also be installed on any PC, laptop, or mobile device. With Panopto, you can record your screen and audio, as well as video from a webcam. All recordings are automatically uploaded to our Panopto server and integrated with D2L, where they are shared with your students.

Click the following link for a tutorial explaining how to get your own Panopto login, how to create videos and how to share them with your students: Panopto Tutorial.

Faculty/staff can create videos on their office computers with a webcam. All newer computer systems have a built-in webcam, or you may purchase an approved webcam for use with Panopto from the following link Recommended Webcams/Microphone. If you have any questions, please contact the Help Desk to discuss further.

For additional information check out Panopto Support. Panopto offers bi-monthly webinars covering basic and advanced topics. There are also "Office Hours" available every Friday at 10:00 AM where you can connect via a web conference to discuss issues and questions you might have.

Faculty can email students by one of three methods as discussed below.

MAVzone

  1. Log into MAVzone. In the Navigation Bar located on the left side of the page, click MY ACCOUNT.

  2. When your account info appears, click FACULTY. A list of your current courses will appear.  Each course has an Email Class link.

    MAVzone, MY ACCOUNT, Faculty

  3. Click the link for the class you want to email and a new message window in Outlook will open, populating the To: field with a distribution list for the class, COURSE-SECTION-CRN@ad.coloradomesa.edu.  NOTE:  Outlook must be installed on your computer and working with your CMU email in order for this to work.

  4. If you want to email a particular student, click the Roster button.  This will take you to the class roster in Banner Self-Services and you can use the email link to send mail to an individual.

D2L

  1. Launch D2L and open the class you want to email.

  2. Click Classlist from the navigation bar.

  3. The Classlist page will appear. If you want to email the entire class, click the button at the top of this page labeled, Email Classlist.

  4. A new page will appear, Email Classlist, all the students will be listed and at the bottom of the list click the Send Email button.

  5. A new window will appear, Compose New Message. All the student addresses will populate into the BCC: field. This is done so that when a student does a Reply to All, it only goes to you.  Enter your Subject and Message text and click the Send button.

  6. If you don’t want to email the entire class, after the Email Classlist page appears, click the checkbox for the student (s) you wish to email. Then just above the first name in the list, click the Email button. The Compose New Message window will appear and only the names you selected will appear in the BCC: field.

  7. Finish the message and click the Send button.

  8. To check your Sent mail from D2L, click the envelope button at the top of your screen. Then click Email. This will bring up a Compose New Message window.  To the right look for the Sent Mail button.  Click Sent Mail to see all messages you’ve sent from D2L.

    All messages you send from D2L will show up in the student’s Outlook inbox. D2L does not show the messages received or alert you to an incoming email. This is all handled in Outlook. However, messages you send from D2L will not appear in your Outlook Sent Items folder.  They can only be viewed in D2L.

 Outlook

Class names are created automatically each semester in Outlook as distribution lists.  The class names are formatted using COURSE-SECTION-CRN, i.e., ENGL111-001-12345. These lists are available when using Outlook or Outlook Web App (OWA).

  1. Open a New Email window.

  2. In the TO: field, simply enter part of the class name.

  3. Then click on the Check Names button in the middle of the ribbon bar, on the Message tab. A small list of those names that contain what you’ve typed will appear. Locate the correct one and double-click to populate the name into the TO: field.

  4. Be certain you have the correct COURSE name, and SECTION, and especially the right CRN. There are times during the year where the address book has courses listed for more than one term.

  5. Enter your Subject and Message text and send. Students will be blind copied (BCC:), so if they do a Reply All, the reply will only go to the person who sent the original message, not to the entire class.

  6. Once you've emailed your class once, it should automatically populate in the TO: field when you start typing the name again. When the semester changes, and you no longer need to email a class from the previous term, you can remove it from the auto-complete by clicking on the 'X' that appears to the right of the name during auto-completion. Then use Check Names to populate the current class name and it will be added to your Auto-Complete list.

All enrolled students have Colorado Mesa email accounts. Please remind your students that CMU uses their CMU-provided email account for official communication. They are responsible to monitor it regularly, and should use it whenever they send email to you or other CMU faculty/staff. Although some students will set up forwarding, this is problematic, both for students and faculty. It is just better for students to use their CMU email account natively by accessing Outlook Email (OWA) from MAVzone. 

Please do not include attachments to your email. Use D2L or the Courses Directory (K:) to make files available to students.

Information Technology & Communications designs, installs and supports smart classroom technology. All general purpose classrooms and computer labs are supplied with a computer, a DVD/Blue Ray combination player, a data projector and screen, and amplifies and speakers. Microphones are provided in larger lecture halls. Newer classrooms also have document cameras for projecting hardcopy material.

Wolfvision Ceiling Visualizers that can be used to project demonstrations of intricate procedures are installed in the following locations: Saccomano and Weldon Lecture Halls, Wubben Science Biology Labs 261 and 262, The Maverick Center 156 classroom, Dominguez Hall 112 and Fine Arts Graphics Labs 302 and 303.

Dominguez Hall, Fine Arts, Wubben Hall & Science Center, Maverick Center and Houston Hall classrooms have Crestron Touch Panel control systems that allow selection of projection source, and control of audio volume, window coverings and lighting.

General-purpose classrooms and computer labs are supplied with a computer, a DVD/Blue Ray player, a data projector and screen, and amplifiers and speakers. Microphones are provided in larger lecture halls. Newer classrooms also have document cameras for projecting hardcopy material. Crestron touch panels control audio Visual equipment in Dominguez Hall, The Maverick Center, Wubben Hall and Science Center and Houston Hall. The following links provide detailed instructions on operating smart classroom equipment.

Touch Panel operating instructions for Dominguez Hall, Maverick Center and Wubben Science
Touch Panel operating instructions for Houston Hall and Montrose

At the beginning of each semester, IT provides faculty training on the use of classroom technology. Additional help may be requested by calling the IT Help Desk at 970.248.2111.

Emergency

Dial 911 for fire and medical emergencies. If for any reason you make an accidental 911 call, do not hang up. Stay on the line and explain the situation to the emergency dispatcher. If you do hang up, do not use your phone to place another call. The emergency dispatcher must contact you and verify that there is or is not an emergency. If the emergency dispatcher cannot verify with you that there is not an emergency, then emergency personnel will be dispatched to your location.

For non-life-threatening emergencies, call 970.242.6707 (Grand Junction Police Dispatch).

Obtaining Service

For telephone repairs, adds, moves and changes or training, please contact the IT Help Desk at 970.248.2111. Please give notice of at least five working days for major changes.

For a complete guide to telephone features, please refer to your Siemens Telephone User Guide and Phone Mail User Guides. These guides may be obtained from the Information Technology & Communications Department located in Lowell Heiny Hall, Room 214.

Click on the following topics to find answers to the most frequently asked questions.

Placing a Call

  • To place an off-campus local call, dial 9 + seven digit number to place a local call.
  • To place a toll free call, dial 9+1+800(or 888,877,866, etc.) + number.
  • To place a long distance call, dial 8+1+Area Code + Number. After a series of short beeps, enter your CMU long distance authorization code to place a long distance call.

Making Personal Long Distance Calls

Employees may not accept collect calls at any time. Faculty and staff may place personal long distance calls by dialing the toll free number on a personal credit card or a calling card. Calls related to the business of the University should be placed using a CMU long distance authorization code when on campus and a State calling card when traveling on business.

Placing an International Call

For security purposes, international calling is not enabled on campus phones by default, please contact the IT Help Desk to place a request for this service to be enabled on your phone in advance of when you need it.

  • To place an international call, dial 8+011+Country Code +City Code +Phone Number. After a series of short beeps, enter your CMU long distance authorization code. When placing an international fax, dial the same as for an international call above except you will need to pause for additional time before entering your long distance authorization code. It may be necessary to use a fax machine with a handset to place an international fax.

Obtaining Directory Information

  • For on-campus directory information, dial 0 for a CMU campus operator. Colorado Mesa operators have campus information only.

Transferring a Call

  • To transfer a call during a call, select "Start transfer?" in the display by pressing the check mark key. Dial the extension. If you want, announce the caller when the party answers or simply hang up before the party answers.

Establishing a Conference Call

  • After calling the first party, scroll through the prompts using the right arrow key and select "Start conference?" by pressing the check mark key. Dial the extension or outside number you want to add (dialing 9 for local calls and 8 for long distance calls). After the new party answers, select "Conference?".

Calling Voicemail

Phone mail can be reached from any telephone by dialing 970.248.2200 on-campus. Please refer to your Phone Mail User Guide for more detailed information. User guides may be attained from the Information Technology Department at LHH214.

Setting Voicemail Passwords

  • To set up phone mail, press your Phone Mail key (it should be the top button, right hand side). The system will prompt you to enter a password. If you are new faculty/staff, your password should be defaulted to 111. If 111 does not work or you have forgotten your password, call the IT Help Desk at 970.248.2111 and request that your password be defaulted. After you have entered the Phone Mail system using the default password (you will be told that you have entered an unsecured password), you will be prompted to select your own password, which must be 3-24 digits. No one else has access to this password, including Telecommunications.

Recording Greetings

  • To record name and greetings, once you are in the system will prompt you to state your name. Press 8 then 4 and simply state your name then hit * followed by the # key. You have two regular greetings you must record, an external greeting for off-campus callers and an internal greeting for your colleagues on-campus.
  • Both external and internal greetings should sound professional, although internal greetings may be brief and less formal. To record your external greeting you must access your PhoneMail. Choose option 8 (change answering options), then option 1 (to change your greetings), then option 1 again (to change your regular greetings), then 1 again (to change external greeting). Once you have reached this point you will hear your current greeting. The system will prompt you through the recording process.
  • To record your internal greeting, you will follow the same process as above for external, except your last step will be number 2 (8-1-1-2).