Every semester, midpoint, department heads will be prompted to submit new/updated/deleted software requests for the upcoming semester. Be sure to convey your requests to your department head in time to prepare for the upcoming semester. Click the link below to access the CMU Software Lookup tool to find where software titles are installed:
You can create a personal web page available for anyone on the Internet to view. Your F:\ drive contains a folder named public_html. Create html pages containing information for your personal web site and copy them to that folder. The URL for your personal web site will be http://www.coloradomesa.edu/~yourloginname. Information you publish is available for viewing by anyone on the Internet. If you don't have public_html folder, submit a Help Desk ticket requesting creation of this folder.
Colorado Mesa University's online learning management system is Desire 2 Learn (D2L). You can upload files to D2L for students to access from any computer. You can also maintain an online roster and gradebook through this system, and many other features. The online environment for your course is called a "course shell." Course shells are created automatically each semester for all classes. Click D2L Faculty Resources for a wealth of information about D2L. Questions regarding D2L should be directed to [email protected].
Faculty can email students by one of three methods discussed below.
MAVzone
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Log into MAVzone. In the Navigation Bar located on the left side of the page, click MY ACCOUNT.
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When your account info appears, click FACULTY. A list of your current courses will appear. Each course has an Email Class link.
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Click the link for the class you want to email and a new message window in Outlook will open. The To: field will populate with a distribution list for the class, [email protected]. NOTE: Outlook must be installed on your computer and working with your CMU email in order for this to work.
- If you want to email a particular student, click the Roster button. The class roster in Banner Self-Services will show. Use the email link to send mail to an individual.
D2L
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Launch D2L and open the class you want to email.
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Click Classlist from the navigation bar.
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The Classlist page will appear. If you want to email the entire class, click the button at the top of this page labeled, Email Classlist.
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A new page will appear, Email Classlist. All the students will be listed and at the bottom of the list click the Send Email button.
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A new window will appear, Compose New Message. All the student addresses will populate into the BCC: field. This is done so that when a student does a Reply to All, it only goes to you. Enter your Subject and Message text and click the Send button.
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To email select students, after the Email Classlist page appears, click the checkbox for each select student(s). Then just above the first name in the list, click the Email button. The Compose New Message window will appear and only the names you selected will appear in the BCC: field.
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Finish the message and click the Send button.
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To check your Sent mail from D2L, click the envelope button at the top of your screen. Then click Email. This will bring up a Compose New Message window. To the right look for the Sent Mail button. Click Sent Mail to see all messages you’ve sent from D2L.
All messages you send from D2L will show up in the student’s Outlook inbox. D2L does not show the messages received or alert you to an incoming email. This is all handled in Outlook. However, messages you send from D2L will not appear in your Outlook Sent Items folder. They can only be viewed in D2L.
Outlook
Class names are created automatically each semester in Outlook as distribution lists. The class names are formatted using COURSE-SECTION-CRN, i.e., ENGL111-001-12345. These lists are available when using Outlook or Outlook Web App (OWA).
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Open a New Email window.
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In the TO: field, simply enter part of the class name.
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Then click on the Check Names button in the middle of the ribbon bar, on the Message tab. A small list of those names that contain what you’ve typed will appear. Locate the correct one and double-click to populate the name into the TO: field.
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Be certain you have the correct COURSE name, and SECTION, and especially the right CRN. There are times during the year where the address book has courses listed for more than one term.
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Enter your Subject and Message text and send. Students will be blind copied (BCC:). Anyone doing a Reply All, will only email the person who sent the original message, not to the entire class.
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Once you've emailed your class once, the address is stored in the auto-complete list. It automatically populates in the TO: field when you start typing the name again. Remove from the auto-complete list by clicking on the 'X' that appears to the right of the name.
All enrolled students have Colorado Mesa email accounts. Please remind your students that CMU uses their CMU-provided email account for official communication. They are responsible to monitor it regularly and use it to communicate to CMU faculty/staff. Although some students will set up forwarding, this is problematic, both for students and faculty. It is just better for students to use their CMU email account natively by accessing Outlook Email (OWA) from MAVzone.
Please do not include attachments to your email. Use D2L or the Courses Directory (K:) to make files available to students.
Web Help Desk (WHD) is CMU's online work order tool for technology related issues. In addition to creating a work order, WHD offers an FAQ self-service resource offering potential answers to your issue.
To access the FAQ feature, click Web Help Desk FAQs.
Once you are on the Help Request page, click the FAQs button in the toolbar. Then click the Search button and all current FAQs will be listed. To filter the list, use the Category drop-down list. Alternately, use the Contains and FAQ# box to help narrow down your search.
Network Storage
All CMU faculty and staff have access to OneDrive for personal storage, as well as CMU hosted network drives. Always save your work to OneDrive or a network drive; never save to your local hard drive. Only your OneDrive folder and network drives are backed up. When off campus, use the OneDrive app to access files stored there. The MY FILES app gives you access to network drives, if needed. Both apps are available through MAVzone. A detailed description of the different drives appears below.
OneDrive
OneDrive is a secure, cloud storage platform to save and access files and provides remote access from any Internet device. Any work you do at CMU should be saved to your OneDrive folder.
OneDrive offers the ability to share files with other users. Significant storage capacity is provided (1TB), and you can create Word, Excel, and PowerPoint files directly from a web browser.
The Courses Folder (K: Drive)
Faculty can ask students to submit assignments electronically (D2L) or by saving them to the Courses folder. Each class can have a Courses folder. These folders are not automatically created, you must create them, following the steps below.
- Log in into MAVzone.
- Select Applications from the Navigation Bar.
- Find and click the application MAVnet Self-Service. The CMU Network Self Service page will appear.
- In the navigation bar on this page, click Course Folders.
- A list of your courses will appear. For those you want course folders, select the check box in the Course Folder column. When finished, click the Add Folders button. The folders will then be created within approximately 30 minutes.
Course folders are named by course, section, and CRN. For example, if you request a folder for CSCI-100 Section 3, a folder, K:\CSCI100\003-41234\ will be created. Students will see a K:\CSCI100\003-41324\Students\studentusername folder to which they can submit assignments. Each student can only see their own folder, but you can see all of your students folders. There is also a Share folder for you to place files you want to share with students. This folder is read only. Students can copy from this folder into their own folder in order to make changes. Never use for permanent file storage. Course folders are deleted at the end of each semester.
The Share Folder (R: Drive)
The Share folder is typically used by employees of Departments to share files. New folders in the Share folder must be requested by calling the IT Help Desk at 970.248.2111. Access to Share folders is controlled by network security. When employees are leaving the University, they should save their personal files to the Share folder for future access.Each floor of the library has a high tech scanning system known as Knowledge Imaging Center, KIC for short. These are walk up systems that produce extremely high resolution scans of any printed material from books, magazines and journals. Using a "two up" process, any two pages of a book can be scanned into a single image. The image is then analyzed and two separate images, one for each page, are created in about 5 seconds. The system will automatically remove black edges and straighten up content before creating the output file(s). Output of the images can be saved to a jump drive, emailed, or saved to your mobile device. The system can output files in several different formats including JPG, PNG, TIFF, or searchable PDF.
Panopto is a lecture capture tool used at CMU. It can also be used by students to record content as required for class use. The software is available for use in campus classrooms. Classroom/Lab instructor PCs all have webcams installed. Panopto can also be installed on any PC, laptop, or mobile device. With Panopto, you can record your screen and audio, as well as video from a webcam. All recordings are automatically uploaded to our Panopto server and integrated with D2L, where they are shared with your students.
Click the following link to learn about your Panopto login, creating videos and sharing them with your students: Panopto Tutorial.
Faculty/staff can create videos on their office computers with a webcam. All newer computer systems have a built-in webcam. If you need to purchase an approved webcam for use with Panopto use the following link Recommended Webcams/Microphone. If you have any questions, please contact the Help Desk to discuss further.
For additional information check out the numerous video tutorials offered by Panopto, Panopto Video Tutorials.
All campus computers come installed with the full suite of Microsoft office applications. What was formerly known as Office 365 has been re-branded as Microsoft 365. This provides both software-based and web-based versions of Word, Excel, PowerPoint, Outlook, OneDrive, OneNote, and Teams. Microsoft 365 also provides you with 1 TB of cloud storage through OneDrive. This storage is integrated with both the traditional software-based and the new web-based versions of Microsoft 365 applications.
Accessing Microsoft 365 Applications
- Log in to MAVzone.
- Select Applications in the Navigation Bar.
- From the applications list, launch OneDrive.
- Along the top of the browser page, find and click the NEW drop-down menu.
- Choose the type of file you want to create and click on that choice in the menu.

- A new file will be created. Your page will change showing the web-based version of that application with your new document ready for editing. As you work, the file will be automatically saved.
- Alternately, the Applications list also offers direct access to Word, Excel, PowerPoint, Outlook, and Teams.
Microsoft 365 Training Resources
Below are some very useful links to help you get the most out of Microsoft 365.
Information Technology designs, installs and supports smart classroom technology. All general-purpose classrooms and computer labs are supplied with the following devices:
- Computer
- Document camera for projecting hardcopy materials
- DVD/Blu-ray combination player
- Cable cubby for connecting personal devices via HDMI and VGA
- Wireless video/audio connection for personal laptops, iOS, and Android devices to the projection system with integrated classroom speakers
Microphones are provided in larger lecture halls. Wireless microphones can also be reserved through Academic Affairs
Wolfvision Ceiling Visualizers, used to project demonstrations of intricate procedures and visuals, are installed in the following locations:
- Weldon Lecture Hall
- Wubben Science/Biology Labs 163, 261 and 262
- Dominguez Hall 112
- Fine Arts Graphics Labs 302, 303, 308 and 312.
All classrooms have Crestron Touch Panels that allow selection of projection source, control of volume, window coverings and lighting.
The following links provide detailed instructions on operating smart classroom equipment.
Touch Panel Operating Instructions
Additional help may be requested by calling the IT Help Desk at 970.248.2111.
Emergency
Dial 911 for fire and medical emergencies. If for any reason you make an accidental 911 call, do not hang up. Stay on the line and explain the situation to the emergency dispatcher. If you do hang up, do not use your phone to place another call. The emergency dispatcher must contact you and verify that there is or is not an emergency. If verification cannot be obtained that there is not an emergency, emergency personnel will be dispatched.
For non-life-threatening emergencies, call 970.242.6707 (Grand Junction Police Dispatch).
Obtaining Service
For telephone repairs, adds, moves and changes or training, please contact the IT Help Desk at 970.248.2111. Please give notice of at least five working days for major changes.
For a complete guide to telephone features, please refer to your Siemens Telephone User Guide and Phone Mail User Guide. These guides may be obtained from the Information Technology & Communications Department located in Lowell Heiny Hall, Room 214.
Click on the following topics to find answers to the most frequently asked questions.
Placing a Call
- To place an off-campus local call, dial 9 + seven digit number to place a local call.
- To place a toll free call, dial 9+1+800(or 888,877,866, etc.) + number.
- To place a long distance call, dial 8+1+Area Code + Number. After a series of short beeps, enter your CMU long distance authorization code to place a long distance call.
Making Personal Long Distance Calls
Employees may not accept collect calls at any time. Personal long distance calls must be placed using a personal credit card or calling card. Long distance 'business' calls should be placed using a CMU long distance authorization code when on campus. When traveling on business, a State calling card should be used for long distance 'business' calls.
Placing an International Call
For security purposes, international calling is not enabled on campus phones by default. Contact the IT Help Desk to request this service to be enabled on your phone in advance of your need.
- To place an international call, dial 8+011+Country Code +City Code +Phone Number. After a series of short beeps, enter your CMU long distance authorization code. To send an international fax, dial the same as international calling, except pausing longer before entering your long distance code. It may be necessary to use a fax machine with a handset to place an international fax.
Obtaining Directory Information
- For on-campus directory information, dial 0 for a CMU campus operator. Colorado Mesa operators have campus information only.
Transferring a Call
- To transfer a call during a call, select "Start transfer?" in the display by pressing the check mark key. Dial the extension. If you want, announce the caller when the party answers or simply hang up before the party answers.
Establishing a Conference Call
- After calling the first party, scroll through the prompts using the right arrow key and select "Start conference?" by pressing the check mark key. Dial the extension or outside number you want to add (dialing 9 for local calls and 8 for long distance calls). After the new party answers, select "Conference?".
Calling Voicemail
Phone mail can be reached from any telephone by dialing 970.248.2200 on-campus. Please refer to your Phone Mail User Guide for more detailed information. User guides may be attained from the Information Technology Department at LHH214.
Setting Voicemail Passwords
- To set up phone mail, press your Phone Mail key (it should be the top button, right hand side). The system will prompt you to enter a password. If you are new faculty/staff, your password should be defaulted to 111. If 111 does not work or you have forgotten your password, call the IT Help Desk. Request that your password be defaulted. After you have entered the Phone Mail system, you will be prompted to select your own password. Passwords must be 3-24 digits. No one else has access to this password, including Telecommunications.
Recording Greetings
- To record name and greetings, once you are in the system will prompt you to state your name. Press 8 then 4 and simply state your name then hit * followed by the # key. An external greeting for off-campus callers and an internal greeting for your colleagues on-campus exist.
- Both external and internal greetings should sound professional, although internal greetings may be brief and less formal. To record your external greeting you must access your PhoneMail. Choose option 8 (change answering options), then option 1 (to change your greetings). Next choose option 1 again (to change your regular greetings), then 1 again (to change external greeting). Once you have reached this point you will hear your current greeting. The system will prompt you through the recording process.
- To record your internal greeting, follow the same process for external, except your last step will be number 2 (8-1-1-2).