Get Connected: Campus Internet, Email and Printers

1. On your device, locate the WiFi connection tool and select CMU WiFi.
2. Enter your MAVzone credentials, click or tap Join (iOS), Connect (Android), or the confirmation button shown .
3. iOS will prompt you to accept the certificate. Do so by clicking or tapping Trust.
4. Android devices will ask for the following additional items. Set as follows.
   • EAP method = PEAP
   • Phase 2 Authentication = MSCHPAV2
   • CA certificate = (Unspecified)
   • User certificate = (Unspecified)
   • Identity = MAVzone username
   • Anonymous Identity = blank
   • Password = Your password.
5. At the CMU Network Access form, enter your MAVzone credentials. Click or tap Log In.
6. At the Create Device screen, enter a name for your device; e.g., My iPhone.
7. Click or tap the checkbox to accept the terms of use.
8. Click or tap Create Device.
9. Your device may reconnect automatically. If not, return to the WiFi list on your device and select CMU WiFi again.
10. From this point forward, your device should automatically connect when you are within range of the CMU WiFi.
11. If you continue having issues connecting, some devices may use a Private (iOS) or Random (Android) MAC address. Try turning this off. For iOS, tap Settings, tap Wi-Fi, tap Information icon for the given network, tap the button for Private Address. On Android, open Settings, then tap Wi-Fi. Tap the Gear icon next to the given WiFi network. Tap on MAC address type. Tap Use phone MAC.

Access to the CMU Visitor wireless network is now self-configured.  Individuals can easily connect to the CMU Visitor network by following the steps below.  Be sure to read the entire list of steps below completely before performing.

1. On your device, locate the WiFi connection tool and connect to CMU Visitor.
2. If not redirected to your web browser, launch your web browser. Complete the CMU Visitor Access form by entering a personal email address, your cellphone number and your name. 
3. Click or tap the checkbox to accept the terms of use.
4. Click or tap Register.
5. The CMU Visitor Access form will now show your email address. This is your login name and you will be prompted for a password.
6. Shortly, you will receive a text containing a 6-digit visitor access code. This is your password.
7. Enter this password.
8. Click or tap the checkbox to accept the terms of use.
9. Click or tap Log In.

Faculty/staff hosting a group, may request a single sponsored account to be created for the group.  Please create a Help Desk ticket through Web Help Desk at least 1 week prior to the event.  If you have an urgent need, please call the Help Desk at 970-248-2111.

Streaming Media, Smart TVs, Gaming Systems, WiFi Printers

1. Obtain the wireless hardware address for your device. This address may be referred to by one of several names; hardware address, MAC address, WiFi address, physical address. See Locating a Device Hardware Address for help in finding your device’s address.
2. Using a device that is already registered with CMU WiFi, log in to MAVzone.
3. In MAVzone, launch the app called Network Device Registration.
4. Log in with your MAVzone credentials.
5. Enter the name of your device.  (My WiFi Printer, My Nintendo Switch)
6. Enter the MAC Address for your device.
7. If you want to access this device from your other devices, check Enable AirGroup. Additionally, you can share this device with other users by entering their MAVzone login name(s).
8. Click or tap the checkbox to accept the terms of use.
9. Click or tap the Create Device button.
10. You will receive an email to your CMU account that contains the password to connect your device to CMU PSK. Ignore the instructions in this email that talk about CMU WiFi. Instead, look for the CMU PSK Instructions.
11. Note the network password provided.
12. Now, on the consumer device connect to CMU PSK. Enter the network password and click or tap the button to confirm the connection.

Dorm rooms have Ethernet ports to which you can connect computers, or other consumer type devices that support Ethernet. 

Connecting your Computer via Ethernet

1. Connect your computer to the Ethernet port in your dorm room with an Ethernet cable.
2. Launch your web browser. The browser should automatically redirect to the Network Device Registration page.
3. Log in with your MAVzone credentials.
4. Enter the name of your device.
5. Notice that the MAC address is automatically populated. This is the MAC address of your Ethernet adapter.
6. Check or tap the checkbox to accept the terms of use.
7. Click or tap the Create Device button.
8. Wait about 15 - 20 seconds and your computer should automatically reconnect. Test by trying to load an external web page.
9. If this doesn't work, simply unplug the Ethernet cable from your computer, wait 15 seconds, then plug it back in. Now test by going to an external web page.

Connecting Other Devices via Ethernet

1. Obtain the wired hardware address for your device. This address may be referred to by one of several names; hardware address, MAC address, physical address. See Locating a Device Hardware Address for help in finding your device’s wired address.
2. Using a device already connected to the CMU network, wired or wireless, launch your web browser and log in to MAVzone.
3. Launch the app called Network Device Registration.
4. Enter the name of your device.  (My Nintendo Switch, My Xbox, My Laptop)
5. Enter the MAC Address for your device.
6. Click or tap the checkbox to accept the terms of use.
7. Click or tap the Create Device button.
8. Wait about 15 - 20 seconds and your computer should automatically reconnect.  Test the device.
9. If this doesn't work, simply unplug the Ethernet cable from your device, wait 15 seconds, then plug it back in.  Now test the device.

Although most modern TVs will work properly, it is important that you purchase a TV with a QAM Digital tuner. Check the manufacturer’s specifications and/or your electronics store before purchasing a television. A unit without this specific type of digital tuner will not receive campus cable TV programming.

TVs without a QAM digital tuner, can use a QAM Digital Converter Set Top Box. Not all digital converters are QAM. Make sure the product says QAM and not ATSC. For reference, the iView 3500STBII Multi-Function Digital Converter Box is a converter box that has a QAM digital tuner.

1. Plug in the TV power cord.
2. Connect a coax cable between the television and the cable jack on the wall.
3. Turn on the television and set your input to TV.
4. Go into your television’s Menu. Select your Channel sub-menu. On some televisions, it may be called Tuner or TV. It will look slightly different on each brand of television.
5. Make sure the television is set to search for Cable and not Antenna or Air.
6. Select Auto Scan. Some televisions may say Auto Tune or Auto Program.
7. The process should take 5 – 15 minutes to complete depending on your television.

Troubleshooting

• TV won’t power on. Make sure the electrical outlet is functioning. Try plugging in another device into the outlet to check if it’s working. If the outlet is not working, report the issue via this link, Maintenance Issues.
• TV doesn't find any channels during the channel scan. Make sure the coax cable is securely attached to both the TV and the wall jack. Double-check that your TV’s digital tuner is a QAM type tuner. Try the channel search process again.
• Using a QAM digital converter set top box. Ensure the coax cable is connected to the Antenna-In port on the set top box. Make sure the set-top box is connected to the TV. Connection type will vary depending on your TV and converter set top box. Common types include Ant-Out, HDMI, and RCA. If the digital converter box starts scanning immediately, stop the scan. Make sure the ‘Signal Type’ is set to Cable. Then start the scan again.
• If you still don’t have any cable channels appearing on your TV, please contact the Help Desk.
  • Submit a work order through MAVzone using the IT Help Desk app.
  • Call the IT Help Desk at 970-248-2111.

Synchronizing iOS with CMU Mail

1. Tap the Settings app.
2. Tap Mail Contacts, Calendars.
3. Tap Add Account. Tap Exchange.
4. Enter your CMU email address and password and tap Next.
   • Students have addresses of the form:  [email protected]
   • Faculty/Staff have addresses of the form: [email protected]
5. Select which items you want to synchronize; Mail, Contacts, Calendars, Reminders.
6. Tap Save.

Synchronizing Android with CMU Mail

1. From the Home screen, tap Email.
2. Enter your email address and password and tap Next.
   
   • Students have addresses of the form:  [email protected]
   • Faculty/Staff have addresses of the form: [email protected]
3. Next, select the type of account as Microsoft Exchange ActiveSync. The Exchange Server settings will be configured automatically and this step may take about a minute to complete.
4. Next, you will be prompted to allow Remote security administration. You must permit this in order to synchronize your email on the Android device. Tap OK.
5. Next, select from the various options regarding synchronizing. These options can be changed at any time. If you are unsure what to set, just accept the current defaults and experiment later. Tap the top right-hand corner triangle button.
6. Confirm Activate device administrator by tapping Activate.
7. Lastly, you'll be prompted to assign a different name to your account. This is optional and defaults to your email address. Make any desired changes, and then tap Done.
8. The Mail app window will appear and synchronizing will begin. Full synchronization may take some time depending on the amount of mail being synchronized.