"How To" Documents

Below are various subject areas, each containing one or more "How To" documents covering a particular topic.  Click a subject area to browse what documents are available.  Click the document link to open the PDF on that topic.

After performing any of the steps in the topics below, if you are still having issues, please contact the Technology Help Desk at 970-248-2111, or visit us in Tomlinson Library, 1st floor.

Every semester, approximately at the midpoint, department heads will be prompted to submit new/updated/deleted software requests to the IT Department for the upcoming semester.  Be sure to convey your requests to your department head in time to prepare for the upcoming semester. Click the link below to open a PDF that details current software installed in computer labs and classrooms at CMU, WCCC, and CMU Montrose:

Current Software Installed in Classrooms/Computer Labs

  1. On your device, locate the WiFi connection tool and select CMU WiFi.
  2. Enter your MAVzone login credentials, and click or tap Join (iOS), Connect (Android), or whatever confirmation button is shown for your device.
  3. iOS will prompt you to accept the certificate. Do so by clicking or tapping Trust.
  4. At the CMU Network Access form, enter your MAVzone login credentials. Click or tap Log In.
  5. At the Create Device screen, enter a name for your device; e.g., My iPhone.
  6. Click or tap the checkbox to accept the terms of use.
  7. Click or tap Create Device.
  8. Depending on the brand, your device may disconnect and reconnect automatically, or you may need to return to the WiFi list on your device and select CMU WiFi again.
  9. From this point forward, your device should automatically connect when you are within range of the CMU WiFi.

Access to the CMU Visitor wireless network is now self-configured.  Individuals can easily connect to the CMU Visitor network by following the steps below.  Be sure to read the entire list of steps below completely before performing.

  1. On your device, locate the WiFi connection tool and connect to CMU Visitor.
  2. If not redirected to your web browser, launch your web browser. Complete the CMU Visitor Access form by entering a personal email address, your cell phone number and your name. 
  3. Click or tap the checkbox to accept the terms of use.
  4. Click or tap Register.
  5. The CMU Visitor Access form will now show your email address as your login name and you will be prompted for a password.
  6. Shortly, you will receive a text containing a 6-digit visitor access code. This is your password.
  7. Enter this password.
  8. Click or tap the checkbox to accept the terms of use.
  9. Click or tap Log In.

For faculty or staff, hosting a group on campus, you may still request a single sponsored account to be created for your group.  To do so, please create a Help Desk ticket through Web Help Desk at least 1 week prior to the scheduled event.  If you have an urgent need, please call the Help Desk at 970-248-2111.

Streaming Media, Smart TVs, Gaming Systems, WiFi Printers, Etc.

  1. Obtain the wireless hardware address for your device. This address may be referred to by one of several names; hardware address, MAC address, WiFi address, physical address. See Locating a Device Hardware Address for help in finding your device’s address.
  2. Using a device that is already registered with CMU WiFi, login to MAVzone.
  3. In MAVzone, launch the app called Network Device Registration.
  4. Login with your MAVzone credentials.
  5. Enter the name of your device.  (My WiFi Printer, My Nintendo Switch, etc.)
  6. Enter the MAC Address for your device.
  7. If you want to access this device from your other devices, check Enable AirGroup.  For example, if you are registering a wireless printer that you want to print to from your computer, or smartphone, select this option.  Additionally, you can share this device with other users by entering their MAVzone login name(s).
  8. Check or tap the checkbox to accept the terms of use.
  9. Click or tap the Create Device button.
  10. You will receive an email to your CMU account that contains the password to connect your device to CMU PSK. Ignore the instructions in this email that talk about CMU WiFi. Instead, look for the CMU PSK Instructions.
  11. Note the network password provided.
  12. Now, on the consumer device (Amazon Echo, Google Home, Apple HomePod, Amazon Fire Stick, Roku, Xbox, PlayStation, Nintendo, etc.) connect to CMU PSK. Enter the network password and click or tap the button to confirm the connection.

Dorm rooms have Ethernet ports to which you can connect computers, or other consumer type devices that offer an Ethernet port. 

Connecting your Computer via Ethernet

  1. Connect your computer to the Ethernet port in your dorm room with an Ethernet cable.
  2. Launch your web browser.  The browser should automatically redirect to the Network Device Registration page.
  3. Login with your MAVzone credentials.
  4. Enter the name of your device.
  5. Notice that the MAC address is automatically populated.  This is the MAC address of your Ethernet adapter.
  6. Check or tap the checkbox to accept the terms of use.
  7. Click or tap the Create Device button.
  8. Once the device is created, wait about 15 - 20 seconds and your computer should automatically reconnect.  Test by trying to load an external web page.
  9. If this doesn't work, simply unplug the Ethernet cable from your computer, wait 15 seconds, then plug it back in.  Now test by going to an external web page.

Connecting Other Devices via Ethernet

  1. Obtain the wired hardware address for your device. This address may be referred to by one of several names; hardware address, MAC address, physical address. See Locating a Device Hardware Address for help in finding your device’s wired address.
  2. Using a device already connected to the CMU network, wired or wireless, launch your web browser and login to MAVzone.
  3. Launch the app called Network Device Registration.
  4. Enter the name of your device.  (My Nintendo Switch, My Xbox, My Laptop, etc.)
  5. Enter the MAC Address for your device.
  6. Click or tap the checkbox to accept the terms of use.
  7. Click or tap the Create Device button.
  8. Once the device is created, wait about 15 - 20 seconds and your computer should automatically reconnect.  Test the device.
  9. If this doesn't work, simply unplug the Ethernet cable from your device, wait 15 seconds, then plug it back in.  Now test the device.

Although most modern TVs will work properly, it is important that you purchase a TV with a QAM Digital tuner. Check the manufacturer’s specifications and/or your electronics store before purchasing a television. A unit without this specific type of digital tuner will not receive campus cable TV programming.

If you have a TV that does not have a QAM digital tuner, you can opt to purchase a set top QAM Digital Converter Set Top Box. Not all digital converters are QAM. Make sure the product says QAM and not ATSC. For reference, the iView 3500STBII Multi-Function Digital Converter Box is a converter box that has a QAM digital tuner.

  1. Make sure the television is plugged in and there is a coax cable connected between the television and the cable jack on the wall.
  2. Turn on the television and set your input to TV.
  3. Go into your television’s Menu. Select your Channel sub-menu. On some televisions, it may be called Tuner or TV. It will look slightly different on each brand of television.
  4. Make sure the television is set to search for Cable and not Antenna or Air.
  5. Select Auto Scan. Some televisions may say Auto Tune or Auto Program.
  6. The process should take 5 – 15 minutes to complete depending on your television.

Troubleshooting

  • TV won’t power on. Make sure the electrical outlet is functioning. Try plugging in another device into the outlet to check if it’s working. If the outlet is not working, report the issue via this link, Maintenance Issues.
  • TV doesn't find any channels during the channel scan. Make sure the coax cable is securely attached to both the TV and the wall jack. Double-check that your TV’s digital tuner is a QAM type tuner. Try the channel search process again.
  • Using a QAM digital converter set top box. Make sure the coax cable from the wall jack is connected to the Antenna-In port (coax) on the set top box. Make sure the set-top box is connected to the TV. Connection type will vary depending on your TV and converter set top box. Common types include Ant-Out, HDMI, and RCA. If the digital converter box starts scanning immediately, stop the scan. Make sure the ‘Signal Type’ is set to Cable. Then start the scan again.
  • After trying the steps above, if you still don’t have any cable channels appearing on your TV, please submit a work order through MAVzone using the IT Help Desk app, or you can call the IT Help Desk at 970-248-2111.

When printing to a campus computer, the GoPrint client should automatically launch so you can login and release your print job to the printer.  However, sometimes the client doesn't launch on its own so you have to perform a manual launch.

  1. For Windows, access the GoPrint icon from the System Tray (located at far right-hand side of the Windows Taskbar, in the area where the clock lives).  Sometimes icons in the System Tray are hidden, so you'll need to click on the Show hidden icons button to see those additional tray icons.  Once you see the GoPrint icon, double-click to launch.

    GoPrint Icon
  2. For OS X, look for GoPrint in the menu bar, near the lock.  Click GoPrint, and in the menu that appears, click Show GoPrint Client to launch.

goprinticon2.png

Multi Factor Authentication, aka MFA, provides a second layer of security for accessing your Office 365 applications. This method makes use of your smartphone by sending an Approve/Deny Sign-On request to your phone. With this enabled, if your MAVzone password were compromised, a hacker would not be able to access your Office 365 apps without approving the access request that will come to your phone. Additionally, the hacker will not be able to disable your MFA because an Approve/Deny request will also be sent to your phone, which only you can answer.

With this in mind, it is very important that you NEVER ‘Approve’ a sign-on attempt if you did not initiate the request. If you receive an Approve/Deny request on your phone through no action on your part, ALWAYS choose DENY.

Enabling MFA

  1. You will need your smartphone as part of this process, and an Internet connected device other than your smartphone to enable MFA; computer, laptop, tablet.

  2. On the other computing device, navigate to www.coloradomesa.edu and login to MAVzone.

    My Account

     

  3. Click on the MY ACCOUNT button in the navigation bar. Next, select PERSONAL and locate the MULTI-FACTOR AUTHENTICATION option.

    Manage MFA

     

  4. Click MANAGE MFA. Read through the following screen thoroughly before proceeding and then click Enable.

    Enable MFA

     

  5. The following dialog box will appear. Click Enable MFA.

    Confirm Enable MFA

     

  6. The previous screen will return with a slightly different look. As the screenshot below shows, MFA is now Enabled.

    MFA Enabled

     

  7. Next, click the Settings button. If asked, More Information required, click the Next button. The following window will appear.

    Settings - How Should We Contact You

     

  8. From the drop-down menu in Step 1: How should we contact you?, choose MOBILE APP. Next, for the How do you want to use the mobile app? option, select Receive notification for verification.

  9. At this point, DO NOT click the SET UP button.

  10. On your smart phone, go to your device’s app store and search for the app called Microsoft Authenticator. Download and run this app.

    Microsoft Authenticator

  11. You will be asked if Authenticator can send you notifications. You must choose Allow in order for MFA to work properly.

  12. Tap OK on the notification about non-personally identifiable information being collected. You can turn this off later in settings. Tap OK.

  13. Next, you need to add an account. If asked to Add personal account, tap Skip. If asked to Add non-Microsoft account, tap Skip. When asked to Add work account, tap to proceed. You may also just be offered a screen that has all three types of accounts you can create. Simply tap Work or School account.

  14. Next you will be asked to allow Authenticator to access your camera. Tap OK. Your smart phone will now be trying to scan a QR code.

  15. Back on the other computing device, click the Set up button. The following window will appear:

    Configure Mobile App

  16. Using your smartphone, in the Authenticator app, scan the QR code. Authenticator will be configured on your phone.

  17. Back on the other device, notice the animated cursor next to the Set up button. Also notice the Checking Activation status message.

    Checking Activation Status

  18. Once your activation has been confirmed, the message will change to Mobile app has been configured for notification and verification codes. Also, the Next button will be enabled.

    Mobile App Configured

  19. Click Next. An Approve/Deny request will be sent to your phone. The following screen will appear on the other computing device.

    Device Verification

  20. On your phone, tap Approve. Back on the other computing device notice the status as ‘Verification successful. Taking you to the next step…’.

    Verification Successful

  21. Next the following dialog box will appear.

    Additional Security Verification

  22. Set the country to United States (+1) and enter in your mobile phone number. Click Done.  The following dialog box will appear.

    Security Verification Settings

  23. The process is now complete.  Close your browser.

  24. On your phone, you can simply close the Authenticator app.

  25. Now, whenever you log in to Office 365 through any of the included apps, OneDrive, Outlook Web App, Word, Excel, etc., found in the Apps section of MAVzone, immediately after you login, your phone will prompt you to Approve the access. If you get an Approve/Deny prompt and you did nothing to initiate the prompt, always select DENY. You may think that someone has somehow gotten your password and is trying to login. Although this can certainly happen, it may be likely that one of your devices is attempting to connect automatically. Don’t be misled, if you aren't right there in front of the device that is trying to connect, answer the prompt with DENY. Later when you are physically at the device you can reestablish whatever connection you want and then you can Approve the request on your smart phone.

How Long is My Multi-Factor Authentication Valid For?

  1. Once you’ve logged into an applicable app or program, on a given device, and have been asked to approve the MFA request via Microsoft Authenticator, you will have the option to allow access to your account for either just the current browser/application session or 30 days. This provides you greater control over security, especially when using your account on public computers. For devices you own or your computer at work, check the Don’t ask again for 30 days box. Then approve the MFA request on your smart phone. Now you won’t be asked to Approve/Deny a login request on that device for another 30 days.

    Approve Sign In Request

  2. Please note that this extended authentication is only valid on the device you’re using in the browser that you activated it with. If you change browsers, clear your cookies/cache, or change user accounts, re-authorization is required.

Disabling MFA

  1. Login into MAVzone.

  2. Click on the MY ACCOUNT button in the navigation bar. Next, select PERSONAL and locate the MULTI-FACTOR AUTHENTICATION option.

  3. Click MANAGE MFA. The following dialog box will appear:

    Disable MFA

     

  4. Click Disable. The following dialog will appear. Click Remove MFA.

    Confirm Remove MFA

     

  5. Note, this process can take many seconds. Don’t close the browser, or click the button again, just give it time and it will eventually update the screen indicating that your MFA is Disabled as shown below.

    MFA Disabled

Synchronizing iOS with CMU Mail

  1. Tap the Settings app.
  2. Tap Passwords & Accounts.
  3. Tap Add Account. Tap Exchange.
  4. Enter your CMU email address and password and tap Next.
  5. Select which items you want to synchronize; Mail, Contacts, Calendars, Reminders.
  6. Tap Save.

Synchronizing Android with CMU Mail

  1. From the Home screen, tap Email.
  2. Enter your email address and password and tap Next.
  3. Next, select the type of account as Microsoft Exchange ActiveSync. The Exchange Server settings will be configured automatically and this step may take about a minute to complete.
  4. Next, you will be prompted to allow Remote security administration. You must permit this in order to synchronize your email on the Android device. Tap OK.
  5. Next, select from the various options regarding synchronizing. These options can be changed at any time. If you are unsure what to set, just accept the current defaults and experiment later. Tap the top right-hand corner triangle button.
  6. Confirm Activate device administrator by tapping Activate.
  7. Lastly, you'll be prompted to assign a different name to your account. This is optional and defaults to your email address. Make any desired changes, and then tap Done.
  8. The Mail app window will appear and synchronizing will begin. Full synchronization may take some time depending on the amount of mail being synchronized.
  1. Open System Preferences from the Apple menu
  2. Select the Print & Scan item
    Image highlighting the print and scan icon
  3. Click the '+' to add a new printer
    Image highlighting the plus button
  4. From the list of printers that appear, select the printer you want to add. On-campus printers begin with CMU.

    Choose printer to install
  5. Click Add, then follow the on-screen instructions to add the printer.  Repeat steps 3 - 4 to add additional printers.
  6. Now, after submitting a job to printing simply visit the MAVprint portal to release your job(s).

Using your personal mobile computer, you can print through the CMU WiFi network to many of the networked printers around campus using MAVprint. Follow the steps below to get started. Note: You must have administrative access to your computer.

Windows Users:

  1. Download and install MAVprint webclient. Windows Version
  2. Next, you must run the following command, specifying the name of the printer at the end of the command.  First, identify the printer name by visiting the printer and make note of the name affixed to the top of the printer on a white label.

  3. Now, on your computers, press WinLogo Key + R.  This will bring up the Run dialog box.

  4. Type the following command into the Run dialog box:

    Rundll32 printui.dll PrintUIEntry /in /n\\goprint\name of printer

    Run dialog box

  5. Click OK.  A prompt will appear asking if you trust this printer.  Click Install driver.

  6. Repeat steps 2 - 6 for any additional printers.

Now, when you submit a print job to one of these printers, the MAVprint webclient pop-up will appear. Log in using your MAVzone username and password. Your print job will appear. Click the box to the left of the print job and click the Pay and Print button.