Below are various subject areas, each containing one or more "How To" documents covering a particular topic. Click a subject area to browse what documents are available. Click the document link to open the PDF on that topic.
After performing any of the steps in the topics below, if you are still having issues, please contact the Technology Help Desk at 970-248-2111, or visit us in Tomlinson Library, 1st floor.
You can change your MAVzone login password any time you like from MAVzone. If you are logged into MAVzone, follow these steps:
- In the Navigation Bar on the left side of the window, click the MY ACCOUNT button.
- Next, click Personal to expand that section.
- Find the Password Expires setting and to the right click the CHANGE button.
- Follow the prompts and click the Change button to confirm.
If you are not logged into MAVzone, follow these steps to change your password.
- From any Internet connected device, go to www.coloradomesa.edu.
- Click the Login to MAVzone button.
- At the login prompt, click the change password link.
- Follow the prompts and click the Change button to confirm.
Be sure to update all devices that connect to the CMU WiFi immediately following a password change. These devices will persistently try to connect, with the old password, and will quickly lock your account. If you synchronize your CMU email to a smart phone or other computing device, be sure to update the password in the email application as well.
Every semester, approximately at the midpoint, department heads will be prompted to submit new/updated/deleted software requests to the IT Department for the upcoming semester. Be sure to convey your requests to your department head in time to prepare for the upcoming semester. Click the link below to open an app that details current software installed in computer labs and classrooms at CMU, WCCC, and CMU Montrose:
Based on the Internet browser and operating system you have, choose from the following How To documents:
- On your device, locate the WiFi connection tool and select CMU WiFi.
- Enter your MAVzone login credentials, and click or tap Join (iOS), Connect (Android), or whatever confirmation button is shown for your device.
- iOS will prompt you to accept the certificate. Do so by clicking or tapping Trust.
- Android devices will ask for the following additional items. Set as follows: EAP method = PEAP, Phase 2 Authentication = MSCHPAV2, CA certificate = (Unspecified), User certificate = (Unspecified), Identity = MAVzone username, Anonymous Identity = blank, Password = Your password.
- At the CMU Network Access form, enter your MAVzone login credentials. Click or tap Log In.
- At the Create Device screen, enter a name for your device; e.g., My iPhone.
- Click or tap the checkbox to accept the terms of use.
- Click or tap Create Device.
- Depending on the brand, your device may disconnect and reconnect automatically, or you may need to return to the WiFi list on your device and select CMU WiFi again.
- From this point forward, your device should automatically connect when you are within range of the CMU WiFi.
- NOTE: If you are having issues connecting, some devices may make use of a Private (iOS) or Random (Android) MAC address. Try turning this off. For iOS, tap Settings, tap Wi-Fi, tap the Information icon for the given network, tap the slider button for Private Address. To turn off on Android, Open Settings, then tap Wi-Fi. Tap Gear icon next to the given WiFi network. Tap on MAC address type. Tap Use phone MAC.
Access to the CMU Visitor wireless network is now self-configured. Individuals can easily connect to the CMU Visitor network by following the steps below. Be sure to read the entire list of steps below completely before performing.
- On your device, locate the WiFi connection tool and connect to CMU Visitor.
- If not redirected to your web browser, launch your web browser. Complete the CMU Visitor Access form by entering a personal email address, your cell phone number and your name.
- Click or tap the checkbox to accept the terms of use.
- Click or tap Register.
- The CMU Visitor Access form will now show your email address as your login name and you will be prompted for a password.
- Shortly, you will receive a text containing a 6-digit visitor access code. This is your password.
- Enter this password.
- Click or tap the checkbox to accept the terms of use.
- Click or tap Log In.
For faculty or staff, hosting a group on campus, you may still request a single sponsored account to be created for your group. To do so, please create a Help Desk ticket through Web Help Desk at least 1 week prior to the scheduled event. If you have an urgent need, please call the Help Desk at 970-248-2111.
Streaming Media, Smart TVs, Gaming Systems, WiFi Printers, Etc.
- Obtain the wireless hardware address for your device. This address may be referred to by one of several names; hardware address, MAC address, WiFi address, physical address. See Locating a Device Hardware Address for help in finding your device’s address.
- Using a device that is already registered with CMU WiFi, login to MAVzone.
- In MAVzone, launch the app called Network Device Registration.
- Login with your MAVzone credentials.
- Enter the name of your device. (My WiFi Printer, My Nintendo Switch, etc.)
- Enter the MAC Address for your device.
- If you want to access this device from your other devices, check Enable AirGroup. For example, if you are registering a wireless printer that you want to print to from your computer, or smartphone, select this option. Additionally, you can share this device with other users by entering their MAVzone login name(s).
- Check or tap the checkbox to accept the terms of use.
- Click or tap the Create Device button.
- You will receive an email to your CMU account that contains the password to connect your device to CMU PSK. Ignore the instructions in this email that talk about CMU WiFi. Instead, look for the CMU PSK Instructions.
- Note the network password provided.
- Now, on the consumer device (Amazon Echo, Google Home, Apple HomePod, Amazon Fire Stick, Roku, Xbox, PlayStation, Nintendo, etc.) connect to CMU PSK. Enter the network password and click or tap the button to confirm the connection.
Dorm rooms have Ethernet ports to which you can connect computers, or other consumer type devices that offer an Ethernet port.
Connecting your Computer via Ethernet
- Connect your computer to the Ethernet port in your dorm room with an Ethernet cable.
- Launch your web browser. The browser should automatically redirect to the Network Device Registration page.
- Login with your MAVzone credentials.
- Enter the name of your device.
- Notice that the MAC address is automatically populated. This is the MAC address of your Ethernet adapter.
- Check or tap the checkbox to accept the terms of use.
- Click or tap the Create Device button.
- Once the device is created, wait about 15 - 20 seconds and your computer should automatically reconnect. Test by trying to load an external web page.
- If this doesn't work, simply unplug the Ethernet cable from your computer, wait 15 seconds, then plug it back in. Now test by going to an external web page.
Connecting Other Devices via Ethernet
- Obtain the wired hardware address for your device. This address may be referred to by one of several names; hardware address, MAC address, physical address. See Locating a Device Hardware Address for help in finding your device’s wired address.
- Using a device already connected to the CMU network, wired or wireless, launch your web browser and login to MAVzone.
- Launch the app called Network Device Registration.
- Enter the name of your device. (My Nintendo Switch, My Xbox, My Laptop, etc.)
- Enter the MAC Address for your device.
- Click or tap the checkbox to accept the terms of use.
- Click or tap the Create Device button.
- Once the device is created, wait about 15 - 20 seconds and your computer should automatically reconnect. Test the device.
- If this doesn't work, simply unplug the Ethernet cable from your device, wait 15 seconds, then plug it back in. Now test the device.
Although most modern TVs will work properly, it is important that you purchase a TV with a QAM Digital tuner. Check the manufacturer’s specifications and/or your electronics store before purchasing a television. A unit without this specific type of digital tuner will not receive campus cable TV programming.
If you have a TV that does not have a QAM digital tuner, you can opt to purchase a set top QAM Digital Converter Set Top Box. Not all digital converters are QAM. Make sure the product says QAM and not ATSC. For reference, the iView 3500STBII Multi-Function Digital Converter Box is a converter box that has a QAM digital tuner.
- Make sure the television is plugged in and there is a coax cable connected between the television and the cable jack on the wall.
- Turn on the television and set your input to TV.
- Go into your television’s Menu. Select your Channel sub-menu. On some televisions, it may be called Tuner or TV. It will look slightly different on each brand of television.
- Make sure the television is set to search for Cable and not Antenna or Air.
- Select Auto Scan. Some televisions may say Auto Tune or Auto Program.
- The process should take 5 – 15 minutes to complete depending on your television.
Troubleshooting
- TV won’t power on. Make sure the electrical outlet is functioning. Try plugging in another device into the outlet to check if it’s working. If the outlet is not working, report the issue via this link, Maintenance Issues.
- TV doesn't find any channels during the channel scan. Make sure the coax cable is securely attached to both the TV and the wall jack. Double-check that your TV’s digital tuner is a QAM type tuner. Try the channel search process again.
- Using a QAM digital converter set top box. Make sure the coax cable from the wall jack is connected to the Antenna-In port (coax) on the set top box. Make sure the set-top box is connected to the TV. Connection type will vary depending on your TV and converter set top box. Common types include Ant-Out, HDMI, and RCA. If the digital converter box starts scanning immediately, stop the scan. Make sure the ‘Signal Type’ is set to Cable. Then start the scan again.
- After trying the steps above, if you still don’t have any cable channels appearing on your TV, please submit a work order through MAVzone using the IT Help Desk app, or you can call the IT Help Desk at 970-248-2111.
When printing to a campus computer, the GoPrint client should automatically launch so you can login and release your print job to the printer. However, sometimes the client doesn't launch on its own so you have to perform a manual launch.
- For Windows, access the GoPrint icon from the System Tray (located at far right-hand side of the Windows Taskbar, in the area where the clock lives). Sometimes icons in the System Tray are hidden, so you'll need to click on the Show hidden icons button to see those additional tray icons. Once you see the GoPrint icon, double-click to launch.
- For OS X, look for GoPrint in the menu bar, near the lock. Click GoPrint, and in the menu that appears, click Show GoPrint Client to launch.
Multi Factor Authentication, aka MFA, provides a second layer of security for accessing your Office 365 applications. This method makes use of your smartphone by sending an Approve/Deny Sign-On request to your phone. With this enabled, if your MAVzone password were compromised, a hacker would not be able to access your Office 365 apps without approving the access request that will come to your phone. Additionally, the hacker will not be able to disable your MFA because an Approve/Deny request will also be sent to your phone, which only you can answer.
With this in mind, it is very important that you NEVER ‘Approve’ a sign-on attempt if you did not initiate the request. If you receive an Approve/Deny request on your phone through no action on your part, ALWAYS choose DENY.
Enabling MFA
- You will need your smartphone as part of this process, and an Internet connected device other than your smartphone to enable MFA; computer, laptop, tablet.
- On the other computing device, navigate to www.coloradomesa.edu and login to MAVzone.
- Click on the MY ACCOUNT button in the navigation bar. Next, select PERSONAL and locate the MULTI-FACTOR AUTHENTICATION option.
- Click MANAGE MFA. Read through the following screen thoroughly before proceeding and then click Enable.
- The following dialog box will appear. Click Enable MFA.
- The previous screen will return with a slightly different look. As the screenshot below shows, MFA is now Enabled.
- Next, click the Settings button. If asked, More Information required, click the Next button. The following window will appear.
- From the drop-down menu in Step 1: How should we contact you?, choose MOBILE APP. Next, for the How do you want to use the mobile app? option, select Receive notification for verification.
- At this point, DO NOT click the SET UP button.
- On your smart phone, go to your device’s app store and search for the app called Microsoft Authenticator. Download and run this app.
- You will be asked if Authenticator can send you notifications. You must choose Allow in order for MFA to work properly.
- Tap OK on the notification about non-personally identifiable information being collected. You can turn this off later in settings. Tap OK.
- Next, you need to add an account. If asked to Add personal account, tap Skip. If asked to Add non-Microsoft account, tap Skip. When asked to Add work account, tap to proceed. You may also just be offered a screen that has all three types of accounts you can create. Simply tap Work or School account.
- Next you will be asked to allow Authenticator to access your camera. Tap OK. Your smart phone will now be trying to scan a QR code.
- Back on the other computing device, click the Set up button. The following window will appear:
- Using your smartphone, in the Authenticator app, scan the QR code. Authenticator will be configured on your phone.
- Back on the other device, notice the animated cursor next to the Set up button. Also notice the Checking Activation status message.
- Once your activation has been confirmed, the message will change to Mobile app has been configured for notification and verification codes. Also, the Next button will be enabled.
- Click Next. An Approve/Deny request will be sent to your phone. The following screen will appear on the other computing device.
- On your phone, tap Approve. Back on the other computing device notice the status as ‘Verification successful. Taking you to the next step…’.
- Next the following dialog box will appear.
- Set the country to United States (+1) and enter in your mobile phone number. Click Done. The following dialog box will appear.
- The process is now complete. Close your browser.
- On your phone, you can simply close the Authenticator app.
- Now, whenever you log in to Office 365 through any of the included apps, OneDrive, Outlook Web App, Word, Excel, etc., found in the Apps section of MAVzone, immediately after you login, your phone will prompt you to Approve the access. If you get an Approve/Deny prompt and you did nothing to initiate the prompt, always select DENY. You may think that someone has somehow gotten your password and is trying to login. Although this can certainly happen, it may be likely that one of your devices is attempting to connect automatically. Don’t be misled, if you aren't right there in front of the device that is trying to connect, answer the prompt with DENY. Later when you are physically at the device you can reestablish whatever connection you want and then you can Approve the request on your smart phone.
How Long is My Multi-Factor Authentication Valid For?
- Once you’ve logged into an applicable app or program, on a given device, and have been asked to approve the MFA request via Microsoft Authenticator, you will have the option to allow access to your account for either just the current browser/application session or 30 days. This provides you greater control over security, especially when using your account on public computers. For devices you own or your computer at work, check the Don’t ask again for 30 days box. Then approve the MFA request on your smart phone. Now you won’t be asked to Approve/Deny a login request on that device for another 30 days.
- Please note that this extended authentication is only valid on the device you’re using in the browser that you activated it with. If you change browsers, clear your cookies/cache, or change user accounts, re-authorization is required.
Disabling MFA
- Login into MAVzone.
- Click on the MY ACCOUNT button in the navigation bar. Next, select PERSONAL and locate the MULTI-FACTOR AUTHENTICATION option.
- Click MANAGE MFA. The following dialog box will appear:
- Click Disable. The following dialog will appear. Click Remove MFA.
- Note, this process can take many seconds. Don’t close the browser, or click the button again, just give it time and it will eventually update the screen indicating that your MFA is Disabled as shown below.
All campus computers come installed with the full Microsoft Office suite of software. However, now our licensing provides a new way to access many of these applications; Office 365. Office 365 is Microsoft's office productivity suite provided as web-based versions of Word, Excel, PowerPoint, Outlook, OneDrive, OneNote, and Teams. Office 365 provides you with 1 TB of cloud storage, through OneDrive, and this storage is integrated with both the traditional software based version of Office as well as the new the web-based Office 365 applications so saving your work is transparent and automatic.
Office 365 also permits you to download and install the most current Windows versions of the traditional software based versions of Word, Excel, PowerPoint, Access, Publisher, Outlook, OneDrive, OneNote, Skype for Business, and Teams. Have an Apple computer with OS X? Office 365 permits you to download and install the latest version of the Microsoft Office suite for Mac, which includes Word, Excel, PowerPoint, Outlook, OneDrive, OneNote, and Teams. OneDrive for Business is available from the Apple App store for free. You can also install many of the Office apps to tablets and smartphones.
Accessing Office 365 Applications
- Login to MAVzone.
- Select Applications in the Navigation Bar.
- From the applications list, launch OneDrive.
- Along the top of the browser page, find and click the NEW drop-down menu.
- Choose the type of file you want to create and click on that choice in the menu.
- A new file will be created and your page will change to show the web-based version of that application with your new document ready for editing. As you work, the file will be automatically saved.
- Alternately, the Applications list also offers direct access to Word, Excel, PowerPoint, Outlook, and Teams.
Installing Microsoft Office on Personal Devices
Office 365 permits you to install Microsoft Office on up to 5 personal devices.
- Login to MAVzone.
- Select Applications in the Navigation Bar.
- From the applications list, launch Office 365.
- Next, click on Install Office to access the respective installation page for your device and follow the prompts from there.
Office 365 Training Resources
Below are some very useful links to help you get the most out of Office 365.
Enabling/Disabling Focused Inbox (Outlook 2019)
- Launch Outlook and select the Inbox folder.
- At the top of the message list, notice the tabs labeled Focused and Other. These indicate you are in the Focused Inbox mode.
- To disable, notice the Arrange By option to the right of Other. The default setting for Arrange By is By Date.
- Click on By Date, or your current Arrange By option. Then in the menu which appears, at the very bottom, click the Show Focused Inbox option to disable this feature.
Enabling/Disabling Focused Inbox (Outlook Web Access)
- Once you are logged on to Outlook Web Access, look at top, right-hand corner of the page. There are several icons in this location.
- Click on the icon that looks like a gear. This is the Settings icon.
- The Settings pane will appear on the right-hand side of the page.
- Look for the Focused Inbox option. To disable the Focused Inbox, click the slider switch to the Off position. Immediately the Focused and Other tabs will disappear from the top of your Inbox folder and the only tab you will see will be Inbox.
Chatting with Teams
- In the title bar of the Teams window, click the New Chat button to begin a chat with someone. The Chat window will take focus and you will be able to type the person’s name you want to chat with. The name list will begin searching for the user based on the characters typed. Try typing their last name first. If the list is very long, you’ll be able to scroll through the list.
- Select the desired name, then press Tab to place your cursor into the ‘Type a new message’ box. Type your message and press Enter or click the Send button.
Adding Contacts & Contact Groups
For people you anticipate contacting frequently you may want to add them to your Contacts list in Teams. You can also create Groups to organize your various contacts, perhaps by department for example.
- In the Chat window, click the Contacts tab. To the right of Favorites, click the ellipsis button.
- Next, click Add a contact to this group. This will add the contact to the Favorites group shown in the Contacts list. If you want to create your own group first, click the Create a new contact group at the bottom of the Chat window and then use the ellipsis tool next to your custom group to add contacts.
- When you click Add a contact to this group, the following dialog box will appear:
- Begin typing the contact’s last name and the same search function will engage as when starting a new Chat. Once you’ve selected the name, click the Add button to add it to your custom group or the Favorites group.
Changing Your Profile Picture
It really helps to have an actual photo, of yourself, for your profile picture as this shows up in Teams, Outlook and any other Office 365 application that shows the profile photo circle.
- Login to MAVzone and click the Outlook Email (OWA) app icon.
- When the Outlook page appears, go to the top right‑hand corner of the page and click on the Profile Photo circle.
- Next, click directly on your photo in the drop‑down menu.
- Click on + Upload a new photo. Select your photo, click Open, then click Apply.
Additional Teams Training Resources
Changing Teams AutoStart Option
It is highly recommended to leave Teams in 'auto-start' mode. This makes it possible for people to contact you without you having to remember to launch the application, and your machine is always ready for you to reach out. Leaving the app run all the time will have minimal impact on your machine's performance. If for some reason you need to stop the application from loading on its own when you login to Windows, follow the steps below.
- When Teams launches, look to the far right-hand corner of the title bar. Your Profile Photo circle will be either a generic icon with your initials or if you’ve added your photo, you’ll see that same photo.
- Click on this icon and in the menu that appears, click Settings.
- In the next dialog box, you can turn off the Auto-start application option. Later to use Teams, you'll need to launch from the Start menu. Just close the dialog box to save any changes.
Technology Issues in Residence Hall Rooms
Issues with your Cable TV jack, WiFi access, or Ethernet jack should be reported to the Information Technology Help Desk. This includes connectivity issues with Cable TV, wireless, and/or Ethernet (hard wired).
- Login to MAVzone and submit a ticket with the IT Help Desk app.
- Or, call the IT Help Desk at 970-248-2111.
All Other Issues in Residence Hall Rooms
All other issues in your dorm room should be submitted through Residence Life's maintenance reporting system. Click Maintenance Issues to report these types of problems.
The best way to reset your MAVzone login password is to use the 'I forgot my password' option on the MAVzone login screen. To reset your forgotten password, perform the following steps:
- From any Internet connected device, go to www.coloradomesa.edu.
- Click the Login to MAVzone button.
- At the login screen, click the I forgot my password button.
- At the next dialog, enter your MAVzone Username, Student ID (700#), and the last 4 digits of your cell phone on record with CMU. Click the Send Code button.
- In the next dialog box, enter the MAVzone Reset Code you were just texted and click the Check Code button.
- Now, enter your new password into each box, following the password policy described in this dialog. Click the Change Password button.
- Once the password has been changed, you will see the following dialog box.
Synchronizing iOS with CMU Mail
- Tap the Settings app.
- Tap Passwords & Accounts.
- Tap Add Account. Tap Exchange.
- Enter your CMU email address and password and tap Next.
- Students have addresses of the form: username@mavs.coloradomesa.edu
- Faculty/Staff have addresses of the form: username@coloradomesa.edu
- Select which items you want to synchronize; Mail, Contacts, Calendars, Reminders.
- Tap Save.
Synchronizing Android with CMU Mail
- From the Home screen, tap Email.
- Enter your email address and password and tap Next.
- Students have addresses of the form: username@mavs.coloradomesa.edu
- Faculty/Staff have addresses of the form: username@coloradomesa.edu
- Next, select the type of account as Microsoft Exchange ActiveSync. The Exchange Server settings will be configured automatically and this step may take about a minute to complete.
- Next, you will be prompted to allow Remote security administration. You must permit this in order to synchronize your email on the Android device. Tap OK.
- Next, select from the various options regarding synchronizing. These options can be changed at any time. If you are unsure what to set, just accept the current defaults and experiment later. Tap the top right-hand corner triangle button.
- Confirm Activate device administrator by tapping Activate.
- Lastly, you'll be prompted to assign a different name to your account. This is optional and defaults to your email address. Make any desired changes, and then tap Done.
- The Mail app window will appear and synchronizing will begin. Full synchronization may take some time depending on the amount of mail being synchronized.
- Open System Preferences from the Apple menu
- Select the Print & Scan item
- Click the '+' to add a new printer
- From the list of printers that appear, select the printer you want to add. On-campus printers begin with CMU.
- Click Add, then follow the on-screen instructions to add the printer. Repeat steps 3 - 4 to add additional printers.
- Now, after submitting a job to printing simply visit the MAVprint portal to release your job(s).
Using your personal mobile computer, you can print through the CMU WiFi network to many of the networked printers around campus using MAVprint. Follow the steps below to get started. Note: You must have administrative access to your computer.
Windows Users:
- Download and install MAVprint webclient. Windows Version
- Next, you must run the following command, specifying the name of the printer at the end of the command. First, identify the printer name by visiting the printer and make note of the name affixed to the top of the printer on a white label.
- Now, on your computers, press WinLogo Key + R. This will bring up the Run dialog box.
- Type the following command into the Run dialog box:
Rundll32 printui.dll PrintUIEntry /in /n\\goprint\name of printer
- Click OK. A prompt will appear asking if you trust this printer. Click Install driver.
- Repeat steps 2 - 6 for any additional printers.
Now, when you submit a print job to one of these printers, the MAVprint webclient pop-up will appear. Log in using your MAVzone username and password. Your print job will appear. Click the box to the left of the print job and click the Pay and Print button.