Answer:
You should work with your loan servicer, not the university, for the following tasks related to your federal student loans:
- Repayment options (such as income-driven repayment plans and loan consolidation)
- Deferment
- Forbearance
- Default (including providing documentation of no longer being in default)
How to Find Your Loan Servicer
Log into your account at studentaid.gov using your FAFSA ID.
- Select "My Aid" to view loan details
- Scroll to "Loans" section to see list of loans
- This is where the contact information for your loan servicer should be listed
If you have mulitple loans you may have more than one servicer listed.
Was this article helpful?
Need more help?
Get one-on-one assistance with your issue by scheduling an appointment today.