Billing And Due Dates

Q: How do I determine my current balance owed to the University?
A: Current, real time, account balances can be viewed via Colorado Mesa University's online portal, ePay. For instructions to log on to ePay. Student Accounts billing statements are e-mailed each month.

Q: How do I add a new email for emailed statements?
A: Access ePay through MAVzone applications or the CMU mobile app. Once in ePay on Right Side under "My Profile" click "Authorized Users" and Enter Information, Continue, and Save. Parents will receive an email with login and password. The Authorized User will then get the Billing statement e-mailed each month.

Q: What are my payment options
A: You may pay your balance in a multitude of ways. Many students combine different options to cover the entire cost. Options include: payment in full, semester payment plan through ePay, Financial Aid, third-party benefits, employment benefits, alternative loans, scholarships, or grants.

Q: Where is IRIS located?
A: The University is at 1100 North Avenue, Grand Junction, CO 81501. IRIS Desk is located on the first floor of Lowell Heiny Hall.

Q: Where do I mail my bill payment(s)?
A: Colorado Mesa University, Attn: Student Accounts, 1100 North Avenue, Grand Junction, CO 81501. Please include the student ID number (700#) on any mailed payments. Our phone number is 970.248.1177 or you can call toll free at 1.800.982.6372.

Q: I never received a bill in the mail.
A: All billing statements will be emailed to the students Colorado Mesa email address, and any Authorized Users set up through ePay.

Q: I do not understand a portion of my student bill or payment plan. What should I do?
A: Please call IRIS at 970.248.1177

Q: If I signed up for direct deposit, can the university withdraw money for tuition and fee charges?
A: No. Setting up direct deposit to your bank only gives us permission to deposit money into your account.

A: The College Opportunity Fund (COF) is for Colorado residents only. This program is not a grant, loan, or scholarship. The COF Stipend transfers the State of Colorado's tuition contribution from the College to the individual student. While students do not receive any funds directly from the state, a student who applies and authorizes the use of the stipend receives an adjustment on his or her account. For COF adjusted in-state tuition rates, please see Expenses at Colorado Mesa University . To learn how to apply for the COF, please see College Opportunity Fund or contact our office at 970.248.1177.

Q: The COF portion of tuition on my statement looks confusing, why is that?

A: The COF portion of the tuition is automatically built into all tuition  for in-state students as one line item. When the university receives the stipend on the students behalf, it is applied to the students account using the description code 'COF Stipend' and will be a negative charge toward tuition.

A: Colorado Mesa University puts holds on a student's account for various reasons. You can view holds. There may or may not be a reason listed. If not, talk to the department that issued the hold. All past due balances have a Student Accounts Hold, which prevents registration and viewing grades.

Q: I will not be able to pay my bill or I am past due on payments. What should I do?
A: Please see Delinquent Accounts for information on a delinquent account. The college offers an automatic extended payment plan as well as accepts Cash, Check, and Credit Cards via your online ePay account. For more information see the Payment Methods page. Students with past due balances will not be able to register. For additional assistance, you may contact IRIS at 970.248.1177.

Q: My account was sent to Collections. What should I do?
A: Please sign on to MAVzone and go to "My Tasks". You will have a Student Accounts Hold describing the collection agency where your account is located. More information is available at the Delinquent Accounts page. You can always contact IRIS at 970.248.1177 to be directed to the appropriate collection agency.

Q: Why was I charged a late fee and/or service charge?
A: Balances are due on the first day of the semester. After census, student accounts with balances remaining are subject to late fees and/or service charges. Then a one-time 25% late fee with a maximum of $100.00 may be applied. Additionally, a monthly service charge of 1% of the balance due may also be applied.

A: Please see Housing and Residence Life to identify the charges and discuss options.

Q: Is the insurance mandatory?
A: Health Insurance may be necessary based on admission status, or individual degree program.

A: Visit the Payments Methods page for information on how to make a payment.

Q: I am interested in paying my bill in monthly installments. What options do I have?
A: To help you meet your educational expenses, Colorado Mesa University is proud to offer ePay as an automatic monthly payment option. This is not a loan program. There are no interest or finance charges assessed and there is no credit check. You must sign up for a new plan every term. Visit the ePay payment plans page for more information.

Q: I will not be able to pay my bill or I am past due on payments. What should I do?
A: Please talk to IRIS for assistance. You can set up payment arrangements or signup for a payment plan.

Q: If I have a refund, what are my options?
A: Visit the Refunds page for more information on refund options.

Q: Why did my refund not show up in my bank account after I signed up for direct deposit?
A: This may be due to one of the following reasons:
- The banking information that you submitted is incorrect. Verify your information and contact Student Accounts or your bank.

- The bank account has been closed. You have total control of your banking information.

Q: Do I have to fill out a direct deposit form for every semester?
A: No, you only need to fill out the online form once and all future credits will be direct deposited. If you would like your direct deposit discontinued please edit your refund profile online through your ePay account.

Q: How do I get my tax information?
A: Your 1098-T is processed by January 31st of each year. 1098-T's will be mailed to the students permanent address. To retrieve your 1098-T online, follow these step by step instructions. 1098-T Information.

A: You will need to fill out a Total Withdrawal form. Please see Office of the Registrar for more information.

Q: I have dropped a course, will I receive a refund?
A: Yes, if the class is dropped in time according to add/drop dates. Visit Important Dates to adhere to all drop deadlines.

Q: Will my charges be reversed or deleted if I stop going to classes?
A: No. When you register for a class you have incurred financial obligation to the university. You will automatically receive a charge on your account, and are responsible for payment. If you decide you do not want to attend the class you must either drop the class or officially withdraw from all of your classes. You may still have a balance.

Q: What is the financial difference between dropping and withdrawing from a class?
A: You can drop a class without charge or a $225 partial charge if you drop within the add/drop deadline. Withdrawing from a course means you are still responsible for the full cost of that course. If you decide you do not wish to attend CMU you must officially withdraw, by completing a Total Withdrawal Form at the Registrar's Office from all classes. Be sure to adhere to all deadlines and dates. Important Dates.

Q: What is Census?
A: Census is the last day to add or drop a class with no charge. Classes dropped after Census will receive a grade of "W" and the student will be charged full-price for that class. Be sure to adhere to all deadlines and dates. Important Dates.

Q: I withdrew from classes on the first day. Why do I have a charge?
A: There is a $225 Partial Tuition Assessment for all Total Withdrawals starting the first day of classes until census.

Q: I have withdrawn from school, when do I get my refund?
A: Enrollment deposits and any other refunds, less any outstanding debt, are directly deposited after your withdrawal has been processed by Financial Aid and Student Accounts. They cannot be released before that time. If you are not signed up for direct deposit, you can follow the steps on the Refund page. Paper checks are printed and mailed every other Thursday.