If you have lost your card or need it replaced, you can come by the MAVcard Office to get a new one. Getting a new card has a fee depending on the situation:
- Lost/Stolen Card: $15.00
- Replacement (turn in old card): $7.00
Please note: Any MAVmoney or FLEXmoney on your card is like cash and can be used by anyone if the card is not put on hold immediately after misplacing it. Please notify the MAVcard Office immediately to put the account on hold. The cardholder is responsible for any purchases debited/charged to the account prior to MAVcard Office notification. Failure to notify the MAVcard Office of your lost or stolen card will result in non-refundable lost funds. For more information on your MAVcard accounts, please refer to the Terms and Conditions and the Disclosure Statement.
- If you lose your card, please check at the MAVcard Office to see if someone has turned it in.
- If you happen to find your lost card after replacement, please destroy it or turn it into the MAVcard Office so you do not confuse the two cards. We are unable to reactivate a previously lost card once a new card has been issued.
- If you find a card on campus, please bring it to the MAVcard Office. All lost-and-found cards are filed and kept for the current academic semester.
- Classification for a replacement card includes worn pictures, damaged magnetic strips, name changes, status changes, or MAVcards that have been broken, but you still have all the pieces of that card.
- Failure to present the old card for replacement will result in a lost card classification and patrons will then need to pay the lost card fee of $15.00.
- The CMU MAVcard Office uses quality student ID products, but due to heavy use and wear and tear, a card may need to be replaced during your university career. For more information about how to keep your card in good condition, visit our FAQ.