The Strategic Plan's five pillars and accompanying objectives serve as the basis for CMU's subsequent planning efforts that include the institution's current technology plan.
Current Projects
Siemens PBX Retirement Project
CMU is retiring its legacy Siemens PBX phone system and transitioning to Microsoft Teams Voice, modernizing our communications platform and integrating voice calling directly into our collaborative tools. This project ensures our campus stays connected with a flexible, scalable, and future-ready solution.
Benefits:
- Seamless Integration - Voice, chat and meetings all in one platform.
- Mobility - Make and receive calls from anywhere with internet access.
- Cost Efficiency - Lower maintenance and operational expenses.
- Modern Features - Voicemail-to-email, user configurable, presence.
Enterprise Service Management Project
Our university is launching the new Service Desk powered by HaloITSM, creating one simple, mobile-friendly place to request technology or facilities support. This upgrade replaces the IT Web Help Desk and School Dude with a smarter, faster, and more intuitive experience for students, faculty, and staff.
Benefits:
- One Stop - all tech and facilities requests in a single location.
- Faster Routing - Requests go directly to the right team.
- Modern Experience - Clean, mobile-friendly design.
- Smarter Support - Built-in AI speeds up solutions.
- Self-Service Tools - Find answer and track requests easily.
ERP Modernization Project
Our university is transitioning HR and Finance systems to Workday, a modern, cloud-based platform that streamlines processes, improves access to information, and empowers employees to manage tasks more efficiently. This move replaces outdated systems with an integrated solution designed to support our campus now and into the future.
Benefits:
- One System - Unified HR and Finance in a single platform.
- Improved Access - Anytime, anywhere on any device.
- Self-Service - Employees can manage personal info, pay, and benefits directly.
- Streamlined Processes - Faster, more consistent workflows.
- Trusted Insights - Real-time reporting and analytics for better decisions.
- Future-Ready - Scalable to meet evolving campus needs.
Data Management and Data Store for Analytics Project
Our university is implementing EAB Edify, a powerful data management platform that strengthens integrations, enhances data governance, and delivers better analytics. This modern solution helps us connect systems, ensure data quality, and provide trusted insights to support informed decision-making across campus.
Benefits:
- Stronger Integrations - Streamlined connections between campus systems.
- Improved Data Quality - Centralized, consistent, and reliable information.
- Enhanced Governance - Clear standards and processes for data use.
- Better Analytics - Actionable insights through advanced reporting tools.
- Faster Access - Get the right data to the right people at the right time.
- Future-Ready - Scalable foundation for evolving data needs.
Upgrading to Banner Student Self-service 9
CMU is upgrading from Banner Student Self-Service 8 to Banner Self-Service 9, delivering a modern, mobile-friendly experience for accessing academic, financial, and personnel information. This upgrade streamlines navigation, improves usability, and provides a fresh look while retaining the features you rely on.
Benefits:
- Modern Interface - Clean, intuitive design for easier use.
- Mobile-Friendly - Optimized for smartphones, tablets, and desktops.
- Improved Navigation - Find what you need faster with simplified menus.
- Enhanced Accessibility - Better support for all users.
Completed Projects
WiFi 6 Upgrade Project
CMU is upgrading its campus wireless infrastructure to Wi-Fi 6, delivering faster, more reliable, and more secure connectivity for students, faculty, staff, and guests. This next-generation network supports the growing demand for mobile learning, research, and collaboration - on any device, anywhere on campus.
Benefits:
- Faster Speeds - Significantly improved throughput for high-bandwidth activities.
- Better Capacity - Handles more devices at once without slowing down.
- Improved Reliability - Stronger connections in crowded areas.
- Lower Latency - Smoother video calls, streaming, and online learning.