Card Access Requests

Only Designees have access to the ATLaS R Drive folder.
As the Designee, only your area of responsibility should be accessible on the ATLaS Drive.

What is a Designee?

If your card worked within the last few days, and now it does not work, or takes many attempts,
IT HAS SUSTAINED TOO MUCH DAMAGE.

 

Scratches or wear on the magnetic stripe will prohibit the reader from reading the card completely. See the adjacent example. You will need to have your MavCard replaced at the MavCard office. Also see:

MavCard Troubleshooting Guide

 

Communicate the your card access needs, and the needs of your students to your department Designee. They will tell you when your access has been granted and if encoding your MavCard at the UC MavCard Office is required.

Please refrain from contacting ATLaS directly for access issues. You cannot request access for yourself. We will send you back through your Designee for authentication purposes.

Do not go to the UC MavCard Office for access problems; only if your MavCard is damaged and needs replaced, or if you were told by your Designee that you need to have your card encoded.

For Residence Hall card access, consult your RA, or go to the Residence Life Office during normal business hours.

In academic halls, you may need card access to a lab or classroom for a project, etc. Consult your professor. This can take several days. Be sure to plan ahead and try your access BEFORE you really need it.

Please refrain from contacting ATLaS directly for access issues. You cannot request access for yourself. We will send you back through your professor for authentication purposes.

Do not go to the UC MavCard Office for access problems; only if your MavCard is damaged and needs replaced, or if you were told by your professor that you need to have your card encoded.

Card access requests will only be taken on the ATLaS Drive spreadsheet. Requests made on any paper/PDF form or email body will be disregarded. We are responsible for granting access for thousands of CMU patrons. Please help us help you quicker by adhering to the process.

We will tell you if the access we have granted needs to be enabled with encoding at the UC MavCard Office. Do not send anyone to the MavCard office with an access problem.

They should only go to the MavCard Office if:

  • they have a visibly damaged card that needs to be replaced
  • the card needs encoding

Generally, if the card reader is:

  • mounted to the wall = no encoding required
  • mounted to the door = encoding required

Allow up to seven (7) days for processing access requests, especially during busy times.