Policies related to the Office of Distance Education:
Policies related to the Office of Distance Education as approved by the Academic Council:
HelpDesk Ticketing Procedures
We are using the Help Desk Ticketing System to process the most common requests as they relate to Distance Education and the use of D2L. Please do not hesitate to email us at [email protected] for any questions. Below are the type of requests and instructions on how to create a ticket for each:
Course shells automatically stay open 5 days after the end date of the course as scheduled in Banner. For example, if the course end date in Banner is December 14, the D2L course shell will stay open until December 19. If you want to have your course extended beyond its scheduled start or end date in D2L, please submit a Help Desk Ticket to request the change. We can extend the course offering for up to two weeks on either start or end date.
Note: Due to Federal Financial Aid Guidelines, we cannot extend beyond 2 weeks.
Changing Course Dates Request (PDF)
Instructors now have the ability to update their own start date of their course shells by up to a week: Instructor Course Start Date Change Guide (PDF)
When teaching the same course from term to term it is easiest to use the course materials from the prior term. The Office of Distance Education would be happy to assist you in cleanly copying your course from a prior term into the shell of the upcoming term.
Note: Course copy will erase any materials already copied into your new course shell.
If you need course shells merged, please submit a Help Desk ticket. Merging courses is a way to combine two or more similar sections of a course. When you have a course merged, all class lists will be combined and there will only be one grade book. Once courses are merged, they cannot be un-merged. Make sure you are the primary instructor requesting the merge. If you are requesting sections with multiple instructors, all the instructors and the Department Head need to be copied in the ticket for approval prior to completion of the request.
Courses with Sections (CWS) combines two or more sections of courses delivered in the same modality into one D2L course shell that maintains student privacy by restricting the D2L classlist so students see only the users enrolled in their section.
Check out our Courses with Sections guide (PDF), CWS Flowchart (PDF) and CWS Benefits and Considerations (PDF) to see if this option suits your courses.
The Office of Distance Education assists the enrollment of co-instructors only after obtaining the permission of the primary instructor and the department head. To request co-instructor enrollment, please submit a Help Desk Ticket if you are the primary instructor of the course or the department head. Either way, the other person should be copied on the request.
Students who receive an “Incomplete” grade can be given an incomplete role in D2L for continued access to a course shell beyond the official end date. The student will have access to the original course shell where they received the incomplete in. If you have more than one course, please submit a separate ticket for each course. To request incomplete student access, please submit a Help Desk Ticket if you are the primary instructor of the course or the department head.