About IRIS

At IRIS, you'll work with CMU staff who are dedicated to making your student experience exceptional. Our team is focused on reducing or eliminating the bounce from one office to another. We are committed to making every effort to help you without referring you to multiple offices, or making sure you get connected with the right office the first time.

Advising Syllabus
Please review the IRIS Advising Syllabus to learn more about what you can expect from your advisor, and what student expectations and responsibilities are. View the IRIS Syllabus
Suggestions & Feedback
IRIS is here to assist you with navigating University systems and procedures. If you have suggestions about how we can better serve you, please complete our feedback form. We appreciate your feedback!Submit your feedback

IRIS Guiding Principles

The guiding principles of IRIS are to: 

  • Promote Self-Service - Proactively communicate tools available for students to utilize so they can resolve questions on their own.
  • Deliver Exceptional Customer Service - Provide seamless customer service to increase satisfaction by reducing or eliminating the bounce (bouncing students from one office to another office) regardless of how they engage with the office (in-person, phone, e-mail, or web).
  • Embrace Student-Centered Problem Solving - Empower staff to help students resolve cross-functional administrative barriers.
  • Create Operational Efficiency - Redesign business processes, maximize use of technology, and continuously seek improvement opportunities.

Our Mission

IRIS advises, guides, and empowers students to achieve their professional, educational, and financial goals by providing accurate individualized support in the journey from admission to graduation.

 

Meet the Team