Help Desk

Help Desk Frequently Asked Questions

The Information Technology & Communications Help Desk is your primary point of contact for all IT related issues including:

  • Connecting to the wireless network
  • Desire 2 Learn
  • Library/Lab Computer Issues
  • Library/Lab Printing Issues
  • MAVzone
  • Microsoft Office products
  • Network file storage
  • Outlook email
  • Residence Hall Network Connectivity
  • Smart classroom equipment
  • Telephone installs and changes
  • Usernames and passwords
  • Video conferencing

If your question or request cannot be resolved, the IT Help Desk will escalate the problem to the appropriate resource.

Hours of Operation

During the fall and spring semesters, the Information Technology Help Desk is available during the following times.

1:00 PM to Midnight

7:30 AM to Midnight

7:30 AM to 5 PM

10:00 AM to 5 PM

Obtaining Assistance

Four Ways to Contact the Information Technology Help Desk

Contact via Phone icon

Telephone - Call 970.248.2111

Contact via Web Help Desk icon

Enter a ticket - Log into MAVzone and click on the Help Desk link at the bottom of the page.

Contact Help Desk in Person icon

In Person - 1st floor Tomlinson Library, North-East corner.

Contact IT Help Desk chat tool icon

Click to Chat - All open library computers now offer a chat tool to work directly and immediately with Help Desk staff on computer/printer issues.