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Delinquent Accounts

Delinquent Accounts are student accounts that have a balance remaining after they are no longer currently enrolled. Bills are due the first day of class for the current term. If bills are unpaid the account becomes delinquent.

All delinquent accounts must be paid in full or enrolled in the 3 payment, 10 payment or 20 payment extended payment plan to avoid collections.

Student Financial Counseling is a resource Colorado Mesa University offers to students who have a delinquent account. Student Financial Counseling can assist with alternative payment arrangements and options, and answer any questions you have.

Please find answers to your questions about your delinquent account below.

A: Delinquent Accounts are student accounts that have a balance remaining after they are no longer currently enrolled. Bills are due the first day of class for the current term. If bills are unpaid, you have a balance remaining, AND you are no longer a current student the account becomes delinquent.

A: Any account with an outstanding balance receives a service charge every month of 1%. Any delinquent account that is not paid in full or enrolled into one of the Extended Payment Plan options will be sent to an external collections agency. Also, you will not be able to order transcripts, receive your diploma or register for classes while you have an outstanding balance with Colorado Mesa University.

A: Final Notices are mailed to accounts with balances 30 days delinquent. This notice encourages you to pay your balance in full or enroll into one of the Automatic Extended Payment Plan options by the due date on the notice. Failure to take action will result in the account being sent to a collection agency.

A: Colorado Mesa University uses four Collection Agencies:

  • Aspen National: 1-800-981-9420
  • Central Collections Services: 1-800-221-2297 or 1-888-608-3691
  • National Credit Management: 1-800-627-2300
  • Williams & Fudge Collections: 1-800-849-9791

A: Accounts can be viewed online through your MAVzone account.  Once in MAVzone, click on the “Student Finance” tab, then click on “Go to ePay.”  From there, you can view your account or make a payment.

A: Yes, any account with an outstanding balance receives a service charge every month of 1% unless you are enrolled in the automatic payment plan.

A: There are a variety of ways to make payments:

  • Directly with the Collection Agency: Your account will be under your SSN.
  • In-person: Office of Student Accounts in Lowell Heiny Hall 103. 
  • Online: There are two different options for online:
    • If your MAVzone is still active: In MAVzone, click on the “Student Finances” tab, click on “Go to ePay"
    • If your MAVzone account is deactivated:  Go to: www.coloradomesa.edu/studentaccounts/payonline.html Your login will be your 700# and your PIN will be your birth date in the mmddyy format. 
    • Having trouble logging on? Call IT Help Desk to reset your password: (970) 248-2111.
  • By phone: Payments can be made over the phone by calling Student Accounts at (970) 248-1567.
  • By mail: Please make checks payable to Colorado Mesa University.  Your student ID (700#) is required in the memo line. 

                                  Colorado Mesa University

                                  Attn: Student Accounts

                                  1100 North Ave

                                  Grand Junction, CO 81501

A: As of March 1, 2015 the payment plan policy has changed. All delinquent accounts must either pay in full or enroll in one of the Automatic Extended Payment Plan options.

Choosing the 3 Pay Extended Payment Plan:

The 3 Pay Extended Payment Plan divides your current balance into 3 – 33.33% monthly payments. The first payment is due 30 days after you enroll and subsequent payments are automatically deducted on the same date each month. Example: If you enroll on March 15th the first payment is processed on April 15 and subsequent payments will be May 15, June 15, etcuntil paid in full.

Choosing the 10 Pay Extended Payment Plan:

The 10 Pay Extended Payment Plan divides your current balance into 10 – 10% monthly payments. The first payment is due 30 days after you enroll and subsequent payments are automatically deducted on the same date each month. Example: If you enroll on March 15th the first payment is processed on April 15 and subsequent payments will be May 15, June 15, etc.  until paid in full.

Choosing the 20 Pay Extended Payment Plan:

The 20 Pay Extended Payment Plan divides your current balance into 20 – 5% monthly payments. The first payment is due 30 days after you enroll and subsequent payments are automatically deducted on the same date each month. Example: If you enroll on March 15th the first payment is processed on April 15 and subsequent payments will be May 15, June 15, etc.until paid in full.

A: CMU now offers an automatic payment plan for students who owe a balance but are not registered for classes.  The payment plan is a convenient way to pay off your past due balance.  It is free to enroll, plus your account will not receive any service charges.  If you have a past due balance, you will need to enroll in this plan in order to avoid being sent to collections.

A: If you miss one payment, your account will receive a $50 late fee. If you miss two payments, your account will be sent to collections.  It is important to make sure all your information is correct on your account in order to avoid missed payments. 

A: You must pay your balance in full or enroll in the payment plan by the due date on the final notice you received. Usually, the 25th of each month. The first payment is due 30 days after you enroll and subsequent payments are automatically deducted on the same date each month. Example: If you enroll on March 15th the first payment is processed on April 15 and subsequent payments will be May 15, June 15, etcuntil paid in full.

A: If you have not been a student for more than 15 months, MAVzone cannot be reactivated. However, if you wish to make payments or view your statement online, you may do so through: www.coloradomesa.edu/studentaccounts/payonline.html.

Your login will be your 700# and your PIN will be your birth-date in the mmddyy format. If you have been a student, just don't remember your password or username, please call IT at (970) 248-2111.

 A: If your MAVzone account is still activated, you can enroll in the payment plan by:

  • Log-in into MAVzone.
  • Click the “Student Finance” tab.
  • Click the “Go to ePay” button.
  • Click on the “Payment Plan” tab.
  • Click "Enroll Now".
  • Select the payment option you would like to use: "3 Pay Extended Payment Plan", "10 Pay Extended Payment Plan" or "20 Pay Extended Payment Plan".
  • Follow the steps to complete enrollment.

If your MAVzone account is no longer active, please use the following instructions:

  • Visit: www.coloradomesa.edu/studentaccounts/payonline.html.
  • Click the “ePay login link.”
    • The first time logging in, your PIN will be your birthday in the mmddyy format.  Your ID will be your 700#.  If you have any trouble logging in, please contact the IT Help Desk at (970) 248-2111 to get your PIN reset.
  • Click the “Payment Plan” tab.
  • Select the payment option you would like to use: "3 Pay Extended Payment Plan", “10 Pay Extended Payment Plan” or “20 Pay Extended Payment Plan”.
  • Follow the steps to complete enrollment.
A: Lindsey Manning
Financial Counseling Manager
Phone: 970.248.1851
Email: lmanning@coloradomesa.edu

OR

Amanda Bizer
Financial Counselor
Phone: 970.248.1873
Email: abizer@coloradomesa.edu