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Western Colorado's Selective University

FAQs

How did you get my information?

Your address was selected by a technique known as Address-Based Sampling. We obtained your household’s address because it is listed as a valid address in Colorado with the United States Postal Service. If we contacted you by phone, the number we dialed is associated with your address either in a telephone directory or consumer database. Please be assured that we do not have your name or other personal information. We simply have your household’s address and telephone number if available.

Why Am I receiving calls from Franklin & Marshall College?

Colorado Mesa University has partnered with the Center for Opinion Research at Franklin & Marshall College in Pennsylvania to conduct polls in Colorado. The Center for Opinion Research at Franklin & Marshall College has been conducting similar polls in Pennsylvania for 25 years and has a reputation for accuracy and reliability.  If you would like additional information about the Center for Opinion Research at Franklin & Marshall College you can visit: fandm.edu/opinionresearch

But I'm on the Do Not Call List! How come you called me anyway?

The 2003 federal law that created the Do Not Call Registry made it illegal for telemarketers—people who are selling something—to call consumers who place their number on the Do Not Call Registry, or who do not have a prior business relationship with the company. Survey and opinion research is specifically exempt from the law because it is a critical part of making and monitoring policy decisions, ensuring that the views of all citizens have a place at the table when decisions are made. We respect your right not to participate in our surveys; however, we hope that once you have learned why your participation is important, and how your information is kept confidential, you will choose to take part.

Are you trying to sell me something?

No. Neither we (Colorado Mesa University's Social Research Center), or our research partner (the Center for Opinion Research at Franklin & Marshall College), sell anything and we do not ask for money. We are not a telemarketing firm, and are not engaging in commercial speech as defined by the Federal Trade Commission. We are working with our research partner to conduct legitimate survey research and, as such, are exempt from the laws that govern the Do Not Call Registry.

Are you a political organization? Is this a "push poll"?

No. Neither we (Colorado Mesa University's Social Research Center), or our research partner (the Center for Opinion Research at Franklin & Marshall College) are a political organization, and our survey is not a "push poll." Our survey is designed to remove bias of any kind by asking clear, unambiguous questions and providing straightforward answer options. Further, this survey is not sponsored by partisan groups or political parties.

Why should I take your survey?

This is your opportunity to express your opinions about the topics and issues being studied in the survey. Further, you have been randomly chosen to represent hundreds or thousands of others. Our selection procedures use the most rigorous methodology and ensure that each household has a known probability of being asked to participate. This is critical for producing survey results that accurately reflect the opinions of the larger population. Your participation is voluntary, and we respect your right not to take the survey. But we hope you will participate, so that your views will be represented in the final results.

Who sees my answers to your questions?

Only the research staff at Colorado Mesa University's Social Research Center and the Center for Opinion Research at Franklin & Marshall College have access to individual responses until they are combined with information from other respondents into anonymous statistical tables. Your answers to our questions are processed separately from any information that might identify you, and your responses are not linked in any way to your name, telephone number, home address, or email address. Any information you provide to us will remain completely confidential.

I'd like to take the survey, but you keep calling at a bad time. Can I call you?

We would be very happy for you to take the survey at a time of your choice. You may take the survey anytime on-line using the password provided in your letter and/or message; or you can call the Center for Opinion Research at Franklin & Marshall College toll-free at (866) 366-7655. Interviewers are available Monday through Friday 7:00 am to 8:00 pm (MDT), Saturdays 9:00 am to 1:00 pm (MDT), and Sundays 1:00 pm to 5:00 pm (MDT). Please have your password or the phone number we originally called available.

How come you keep asking for another member of my household when I answer the phone? I'd be happy to take your survey.

In order for the results to reflect the views of all Colorado voters, we have taken a random sample of all registered voters in Colorado. Completing an interview with someone other than the selected respondent may bias the results and make the poll less accurate. Only by using a random sample, where each person has a known chance of being selected, can the results of the survey accurately reflect the thoughts of the population as a whole.

I don't want to take any surveys. Can you take my phone number off your list?

We are happy to remove your name from the list of possible respondents for a survey. Please phone (866) 366-7655, and let the Center for Opinion Research at Franklin & Marshall College know which number we phoned. We ask that you allow us up to two days to remove your number; this means that you may receive another call after you speak to the Center for Opinion Research at Franklin & Marshall College. If this happens, please tell the interviewer that you have already asked that your number be removed from the list, and do not wish to be called again.

However, removing your telephone number from a current survey does not mean that the number might not be called again for another survey. While a repeat call for another survey is a statistical reality, that reality is extremely small.

Do you keep my telephone number or personal information on file?

No. Once the survey is finished, all identifying information of both respondents and non-respondents is removed from our data files. Prior to the end of a telephone survey, a few respondents who completed interviews are randomly chosen to be called back by a supervisor, who will check to see that the interview was conducted properly and professionally. These phone numbers are kept until the validation is made, and then deleted from our files.