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Troubleshooting Resources

Remote (off-campus) access - EZProxy

The Library uses EZProxy to provide access to most of our electronic resources (e.g. article databases, ebooks, streaming videos). Sometimes EZProxy will fail to connect you due to settings on an individual computer or computer network. 

If you are trying to access one of our resources from a location with heavy internet security (such as a hospital or business), there is a  good chance that EZProxy will be blocked. Please contact Jeff Grossman at 970-248-1520 or the IT HelpDesk for possible alternatives.

If you are using a home or mobile computer, try lowering your security settlings or temporarily disabling your firewall. This may allow EZProxy to connect. If this fails, please contact Jeff Grossman at 970-248-1520 or the IT HelpDesk for possible alternatives.

MavZone may interfere with off-campus access to OneSearch (Ebsco Discovery Service). Best solution - conduct a OneSearch search before logging into MavZone, both will continue to work once logged in. Alternate solution - log out of MavZone, then open a "Private Window" (Firefox) or "Incognito Window" (Chrome) and search OneSearch using this window, then you can return to MavZone.

Browsers

We highly recommend using the latest version of either Chrome or Firefox for all Library resources. Some functionality (accessing or opening certain resources) is lost with other browsers, see notes below:

Internet Explorer - only use Internet Explorer if it is your only option. IE has known issues with Ebsco Discovery Service (our main search), as well as some problems with particular Ebsco and Gale databases.

Safari - Safari is generally good with Library databases, but you made have trouble with PDF files. The Chrome browser is a reliable alternative.

Operating systems

Because all of Library's resources are web based, almost any operating system that will run a current web browser will  browse the Library pages and resources. Especially large documents or those which require plugins may present problems. See the plugins section below.

Plugins

The most commonly used plugin for Library resources is Adobe Acrobat, if you have trouble retrieving a PDF file from the Library pages or one of our database, please check to see if the version of Acrobat is current. If it is current, saving the document to your hard drive or device and then opening it with Acrobat will usually solve the problem.

Flash, QuickTime, Quicksilver, and Shockwave are all used by various databases and may cause problems when you try to view an animation.  If this happens, first try it with a different browser (eg. switch from Safari to Chrome), then check to see if the plugin is up to date.

Need More Help?

Contact Jeff Grossman at 970-248-1520 or the IT HelpDesk.